Communication Basics
This type of communication happens when a sender gives information and the receiver sends information back.
What is two-way communication?
This type of book provides codes and standards used in construction.
What is a codebook?
This short written message is used for informal communication in a company.
What is a memo (or memorandum)?
When answering a phone at work, you should always identify yourself with this information.
What are your name and company?
A section at the end of a book containing detailed information.
What is an appendix?
These are facial expressions, posture, and gestures that send messages without words.
What is body language?
Reading these helps workers understand safety and installation procedures.
What are instructions?
The writing process includes these seven steps:
brainstorm, prewrite, research, draft, proofread, revise, and submit.
Personal calls should only be taken during this time.
What is a designated break?
An alphabetical list of terms and definitions.
What is a glossary?
This type of communication uses no words at all and can include appearance, environment, and time management.
What is nonverbal communication?
This kind of document tells a contractor to make a change in specifications, time, or cost.
What is a change order?
Two pros of email communication are these.
What are speed and easy storage/distribution?
Before transferring a call, you should do this with the caller.
What is introduce them to the recipient?
An alphabetical list of topics and page numbers.
What is an index?
The process of listening with respect, understanding, and clarifying is known as this.
What is active listening?
Reading well on the job helps workers achieve this quality, meaning they don’t have to rely on others to tell them what to do.
What is independence?
One major con of email communication is this risk involving sensitive information.
What is hacking or privacy issues?
Appropriate texting on the job site requires you to be clear, accurate, and this.
What is professional?
A written order from the project owner to make changes in the contract.
What is a change order?
These three things can be barriers to good listening on the job.
What are emotion, boredom, and distractions/noise?
A written list that identifies items needing correction before completion is called this.
What is a punch list?
Writing should always be three things: clear, accurate, and this.
What is thorough (or concise)?
Texting “Investigated power outage—drop dead” could cause this:
What is misinterpretation or confusion due to jargon?
Specialized terms used in a specific industry.
What is jargon?