Remove gum or candy from your mouth in order to _______ _______ while answering the phone.
What is Speak Clearly
100
the area of expertise were the salesperson sells merchandise and services to a consumer
What is retail sales
100
This will help a customer know more about the product and will encourage them to buy
What is Knowledge of Product
200
The ability to understand the situation from the other person's perspective.
What is Empathy
200
The ability to apply creativity to a specific situation
What is Imagination
200
While interviewing a customer this will help you remember all of the important details.
What is Taking Notes
200
the area of expertise were someone sell products to retailers and other businesses
What is wholesaler
200
You should___ the customer at the end of the meeting for his time.
What is Thank
300
The ability to distinguish between right and wrong and to make decisions based on that distinction.
What is Integrity
300
The ability to keep your emotions out of the sales process in order to make the sale
What is Patience
300
When you introduce yourself in the first meeting you should shake hands and make _______ _________ with the person you are meeting. (This will make a strong impression)
What is eye contact
300
stores where customers choose their merchandise with little or no assistance and pay a cashier or clerk
What is self service
300
An effective sales presentation will inform the potential customer about
What is product benefits
400
If salespeople are not _____________ about the product or service they are selling, they will lose credibility and ultimately the sale.
What is knowledgeable
400
When using _________ all members should be focused on the same objectives
What is Teamwork
400
A______ is the part of the sales process when the salesperson explains how a product or service will benefit the customer.
What is sales presentation
400
this action involves communicating effectively with people
What is selling
400
___the material you want to cover(this will keep it organized)
What is outline
500
To understand how the other person feels
DAILY DOUBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
What is Empathy
500
A _______ ________ should keep a positive attitude and be able to lead the sales team
What is Team Leader
500
do not be rushed or axious to be somewhere else so that you can________
What is devote your full attention to the customer
500
one who returns to shop at a certain business
What is repeat customer
500
are those skills that help you work well with others