Exception Types
The Changing Social Contract for White-Collar Workers
Building Competitive Advantage Through People
Integrating Work and Family Life
Silicon Valley's Approach to Management
100
This is entered when an agent is less than 2 hours late for the start of their shift
What is a tardy?
100
What did employees and companies both rely on to hold them together in the old social contract?
Loyalty or trust
100
Since the late 1980s, the shift in the business environment has gone from _______ as the most valuable comapny asset to _______.
Capital; People/Workers
100
Name two of the challenges facing modern-day employees in integrating work and family life?
More time spent at work for the average employee, financial pressures (especially for single mothers), low wages for paid care providers, outside social or community stressors, and employer-recognized issues around higher costs per employee with greater family involvements are all large contributing factors.
100
How many practices are there to the Silicon Valley’s approach to management?
Four
200
An agent has weekly meetings with their supervisor on Tuesdays at 10 AM. This is the exception they see on their schedule.
What is coaching?
200
What do employees and companies both rely on to hold them together in the new social contract?
Honesty
200
What former Fortune 500 CEO was able to transform himself from an analytically driven strategy director, to a people-oriented strategy framer?
Jack Welch, General Electric
200
From 1970 to 1997, an increase of 5.1% for employed women and 4.2% for employed men working (blank) hours per week has created difficulties providing the ordinary daily attention needed for the well-being of family members, including themselves.
50
200
What are two things that could happen from the extensive use of outside contractors?
Outside contractors generally leave faster than permanent contracts (high turnover), Less commitment to the company, products and customers (performance), Could add costs from lower customer retention & reduced productivity
300
Sue doesn't show up for her shift and does not contact their sup or WF. She has been marked as _____.
What is NCNS?
300
What is the term which entails a more specific and time limited employee?
Professional or professionalism
300
What was the key strategic resource of a business strategy focused on the competition for products and markets?
Financial Capital
300
What type of group can help to better integrating work and family life first by accepting a "dual agenda" and organizing themsemlves for both work and family benefits and concerns? (This means seeing potential members as both employees and as citizens, parents, and members of households with varying needs.)
Unions or Professional Associations
300
What are two things that can come from working long hours?
Leads to turnover, burnout, Mistakes are made / Quality of work affected. More expensive to find and correct errors than to prevent them.. Interferes with friendships and social life
400
It has snowed 12 inches in Charlotte and Steve isn't coming to work today. His schedule is coded as_____
What is Weather?
400
What is one of the promises mentioned that employees expected of the old social contract?
Career, development opportunities, reasonable pay, benefits.
400
What were the three core tasks of a Human Resources department, in a business strategy focused on people as their competitive advantage?
Building, Linking and Bonding
400
List one of the five groups or "Actors" who have roles to play in integrating work and family life, though none of them can solve the issue by acting alone.
An employer, an employee/family, a worker and family advocacy group, the Government, or a community.
400
What is the free-agency model of employment?
Little commitment from company to employees and vice versa, watch out for self, labor mobility and limited attachments are expected and accepted
500
Jim got stuck in traffic on his way into work this morning and will be 10 minutes late. He wants to use flex 15. What 2 things must he do?
What is: 1) Call the attendance line to advise will be using flex 15 2) Make up his time at the end of his shift
500
What is a reason the old social contract does not fit in today’s world?
Few large companies with relatively stable demand, entire industry’s changing/ going out of business, overhauled, changing methods of work, global marketplace, increased technology, information systems, more employee education, consumers expect more from products.
500
In the early 1980s, who was credited with shifting the focus of business strategy from a zero-sum game competition, to a strategy where the business, suppliers, competitors and customers share knowledge and information?
Michael E. Porter
500
By putting measures in place to ensure individuals can more easily move between these two types of work without fear of discrimination or career retribution, the government would allow individuals more flexibility in their profession as they progress through the stages of their lives. What are the two types of work?
Part-time and full-time work.
500
Many of the Valley’s compensation practices particularly the use of signing bonuses and stock options, inadvertently helps lower the turnover rate. T/F? If False, what is the correct answer?
False . leads to a "higher" turnover rate.
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