Communication Basics
This term refers to the emotional and psychological factors influencing communication between a sender and receiver.
Internal Climate
This communication mode allows for documentation but lacks nonverbal cues
written communication
Communication that moves from staff nurse to unit manager is this type of channel
upward communication
This federal act protects all forms of patient health information, written or electronic
HIPAA
The first stage of group formation, where team members get to know each other
Forming
This type of communication begins the moment two or more people become aware of each other.
Communication
This mode of communication is fast and allows for immediate clarification but does not transmit body language
telephone communication
Informal, rapid, and often distorted communication through small groups is known as this
grapevine
Posting identifiable patient information online violates these professional guidelines
ANA/NCSBN Social Networking Principles
This stage is characterized by conflict and power struggles
Storming
This type of communicator expresses feelings indirectly, often using incongruent nonverbal messages.
passive–aggressive communication
This mode conveys the emotional part of the message
nonverbal communication
This structured tool organizes communication into Situation, Background, Assessment, and Recommendation
SBAR
This type of cyberattack encrypts hospital data and demands payment
ransomware
A group that has established trust, norms, and cohesion is in this stage
Norming
If verbal and nonverbal messages conflict, the receiver will believe this type of message.
nonverbal message
A nurse who maintains eye contact and uses “I” statements is using this communication style
assertive communication
Communicating with someone at another level or department with no direct authority is this type of communication
diagonal communication
This is the nurse’s first responsibility after seeing a colleague post patient information online
report the incident to appropriate authorities
This group role keeps records and notes during meetings
Recorder
This principle states that effective leaders ensure their verbal and nonverbal messages match.
congruence
Misinterpreting gestures without verbal context is a danger of this communication mode
nonverbal communication?
This tool helps reduce errors by standardizing handoff communication
SBAR
Nurses must avoid transmitting any online content that could harm this aspect of patient rights
patient privacy or confidentiality
This role promotes harmony and reduces conflict within the group