___________ telemarketing allows customers to place orders or request information by calling toll-free or fee-based numbers.
Inbound
100
_________ includes magazines subscriptions, software programs, games, music, and books.
Downloadable Products
100
This includes credit card authorization or check clearance
Credit approval
100
_________ is a network of public networks available almost anywhere.
Internet
200
_________ is the process of using automation to detect relevant patterns in a database
Data mining
200
__________ determine the psychological effect your presentation will have on your audience.
Colors
200
The__________ of a company will have an effect on its ability to handle order fulfillment
Computer technology
200
___________ when a customer returns to your business for a subsequent purchase.
Repeat Business
300
Individuals who place and receive calls often will be the first, and perhaps the only, contact a prospect has with your company
Telemarketing Team
300
________ often are run on video displays in trade show booths and kiosks in malls
Automated presentation
300
The__________ can play a vital role in the steps of fulfillment process.
Salesperson
300
Questions about a product that are commonly asked by customers
FAQs
400
Analyzing data on customer purchases from previous years, a company can see what items are selling best and determine if the time of the year has any impact on sales
Forecast Sales
400
Using the ___________ for sale training is convenient and cost-effective.
Internet
400
What role does technology play in thr fulfillment process?
enables the salesperson to track an order all the way through to fulfillment
400
____________ is technology that helps salesperson better manage important account information.
Sales Automation
500
Most companies enter the sales automation process by using _________
Contact Management Software
500
_________ should include modern technology in order to be competitve.
Sales Prentations
500
_________ is the delivery of merchandise promptly, accuratly, and in good condition.
Fulfillment
500
______________ the structured used of the telephone to purchase or sell products or services