Leadership
_______________ involves making managerial decisions without consulting others.
Autocratic leadership
__________ ___________ are most often used by top managers. These skills allow the manager to picture the organization as a whole and see the relationships among its various parts. Conceptual skills are needed in planning, organizing, controlling, systems development, problem analysis, decision making, coordinating, and delegating.
Conceptual skills
Managerial roles will continue to emphasize collaboration and the team approach to working and solving problems. _________ managers may change the definition of work from a task you do for a specified period in a specific place to something you do anywhere, anytime. They tend to guide, train, support, motivate, and coach employees rather than tell them what to do.
Contemporary
______________ is a specialized area in management that converts or transforms resources (including human resources) into goods and services.
Operations management
The U.S. service sector of the economy has grown more rapidly than the __________ sector in recent times.
manufacturing
The first step in developing _________ management is to determine what knowledge is important.
knowledge
____________ is the process of developing detailed, short-term statements about what is to be done, who is to do it, and how it is to be done.
Tactical planning
_________________ require more technical skills. Technical skills are the ability to perform very specific tasks for a business. These are technical skills such as a programming supervisor, a scheduling manager, or a first-line supervisor.
Lower-level and supervisory-level management
__________ ___________ is the process of selecting a geographic location for a company's operation. Manufacturers need to keep in mind labor costs, availability of resources, access to transportation, proximity to suppliers/customers, etc.
Facility location
_________ includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.
Staffing
Once known as "directing," the_______ role of management means creating a vision for the organization and empowering employees to become self-directed and self-motivated.
leading
The term used to describe all the activities managers do to help their firms create finished goods and services is __________ management.
production
The ________ function measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed.
control
The U.S. award that recognizes firms that meet customer needs, produce high-quality products and have customer satisfaction ratings that are better than those of competitors is known as
the Malcolm Baldrige National Quality Award.
As a result of new global competition, companies have had to make a wide variety of high-quality, ____________ products at a very low cost. New production techniques such as computer-aided design, flexible manufacturing, lean manufacturing, mass customization, robotics, and 3D printing have enabled companies to effectively produce custom-made products.
custom-designed
________: (1) communicate a vision and rally others around it, (2) establish corporate values, (3) promote corporate ethics, (4) embrace change, and (5) stress accountability and responsibility.
Leaders
A traditional tool that serves as a way of evaluating a company's current business situation is called the SWOT Analysis. This is an acronym for
Strengths, Weaknesses, Opportunities, and Threats
__________ skills are most often used by top managers. These skills allow the manager to picture the organization as a whole and see the relationships among its various parts.
Conceptual
The European Union (EU) demands that companies that want to do business with the EU be certified by ___________.
ISO standards
____________ _______________ include dealers, who buy products to sell to others, and ultimate customers (also known as end users) such as you and me, who buy products for their own personal use.
External customers
Today, there is more emphasis on working in teams and team building. Most modern managers emphasize ___________ and cooperation rather than discipline and order giving.
teamwork
___________ means creating a vision for the organization and communicating, guiding, training, coaching, and motivating others to achieve goals and objectives in a timely manner
Leading
Before proceeding to write long-term goals, objectives, strategies, and tactics, managers must understand the ________ ______ —in other words, things like the strengths and skill of employees, the firm's financial position, the current economic situation, the competitive situation, and any new technology that may serve the firm as it plans for growth.
current situation
_________________ is the process managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning.
Statistical quality control (SQC)
____________ ____________ is a production process in which the production run is short and the machines are changed frequently to make different products.
Intermittent process