Intro to Sales
Wireless
Wireline
bolt ons
broadband
100
the customer goes to the store to spend money
What is brick and mortar
100
the two places to find promotions
What is oil and myCSP
100
The Brains
What is central network
100
CAN REMOTELY ACCESS YOUR COMPUTER TO FIX A PROBLEM
What is TS360
100
MUST HAVE A PHONE LINE TO USE
What is DSL
200
part of equation that we focus on in the training room Activity x proficiency= sales
What is activity
200
ban is under a business name with business credit information
What is cru
200
Local, Local Toll, and Long Distance
What is 3 types of calls
200
BACKS UP ALL INFORMATION TO AN OUTSIDE SOURCE
What is BACK UP AND GO
200
FASTER DOWNLOAD SPEEDS THAN UPLOAD SPEEDS
What is ASSYMETRIC
300
When do we give the monitor and recorded statement
What is outbound call and anytime another person gets on the phone with us.
300
Lead offer
What is Next
300
Local Toll, domestic long distance, and international
What is categories of long distance
300
ECOMMERCE
What is ONLINE STORE
300
LEAD OFFER ON BROADBAND
What is ABF
400
we read this on every call
What is CPNI
400
same day screen replacement, next day shipping
What is mpp
400
lead calling plan
What is business local calling
400
BUILD IT FOR ME AND SELF DESIGN ARE
What is WEB HOSTING
400
20\MONTH X MONTHS REMAINING IN THE TERM
What is ETF
500
existing at&t customers
What is retention
500
system used to process mobility
What is pheonix
500
hire an at&t technician, hire an electrician, do the work themselves are examples
What is 3 options for getting inside wiring installed
500
INTERNET BUNDLE AND BACK UP AND GO BUNDLE
What is INTERNET BUNDLES YOU CAN ADD TO AFL
500
CHANGES WHEN MIGRATING FROM DSL TO BUSINESS INTERNET
What is STATIC IP
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