Loan Processing
These include having a personal bank account, employed, verifyable income, and being the age of majority.
What are minimum requirements?
This is how you begin processing a loan or open the loan checklist.
What is 'Start Process - Process STL Application'?
A case doesn't need to be sent to CR for this expired, because the offer amount is low enough and their is no sign of customer being in collections. You can just give them the re-loan.
What is a expired re-loan offer under $1500?
You should also leave this note when a file is sent to PFI or put in the PFI process.
What is a critical note?
This process is asking the member if has anything changed in your employer, banking or contact info since submitting the app or since their last loan.
What is confirming loan application or re-loan is accurate?
Leaving a critical note is crucial in this process to let others know of this when processing a loan.
What is file is in PFI or Special Pay Frequency?
This is how you securly share customer information through Teams or email.
What is the 'MoPro Shortcut - Copy Link' feature (temp use customer email address)?
Including a full description in the case description including the 5 Ws (Who What When Where Why).
What is good practice or the proper process of the Notes/Case/Description?
This rules ensures that the customer meets the income requirements of the pre-approval, for Minis $2500 or over.
What is the 85% rule?
This is when you double check that the info in TDC is matching the information in CRM.
What is when processing a re-loan/level up, or MogoMembers who created accounts before 2017?
This is the max amount the customer can have outstanding for either a first time or returning loan.
What is the total amount of the current/valid offer?
To receive a correct first loan amount, including LP or MSB, correct first due date, and get the correct loan term script.
What is calculate and save Application Info I-frame, and/or click 'Get Loan terms' (Liquid)?
This update can be sent directly to the Member Experience team as no one needs to double check these updates.
What is an account update case which is risk acceptable (not risky)?
A customer with RBC provides a manual bank statement, before reviewing it for stamp, you should ask they do what?
What is attempt to complete the ABS or DLT bank verification process?
This offer type(s) is when a returning customer goes to their account, requests and receives a new MogoMoney offer.
What is a return or reactivation offer?
This template which includes new principal, existing principal, and amount to be funded is neccesary when processing which type of loan?
What is a Level up/ Top up?
I add an extra business day to the customers pay frequency for this customer income type(s).
What is Cheque or EMT?
This case is sent to the dev-support team to review a 'stuck/errored' loan application in CRM, so the customer can proceed forward with their loan.
What is an application or application processing error case?
This is the process you follow when you notice an altered, edited, or suspicious looking document.
What is the PFI review process?
This is where you ensure the banking information is updated. First CRM, then TDC (include both locations).
What is the Bank Info I-Frame CRM, and the Cusotmer Maintenance - Bank Info section in TDC?
Verify the income deposits via the bank statement, ensure that the pay frequency and last/next pay dates align the bank statement and are saved in CRM.
What is confirming pay frequency?
Customer pay frequency is set as monthly 28th, with last payday July 29th, next payday Aug 28th, and following Sept 26th, 2019.
What is third last business day by direct depsit?
This case needs to be manually routed to the Credit Risk team for review, before it goes to the Member Experience team to update.
What is an account update case that is not risk acceptable (risky)?
Ensuring that the number on file can be reached via phone, and then sending to PFI for review once they have provided an acceptable phone number.
What is the text-number/suspend process?
This is when you update CRM, TDC, and submit a case to PTP to change the due date.
What is when a customer updates their pay frequency or requests a DDC?