Task Name
Who & Who
Ring Ring Ring
I've Fallen and I Can't Get UP
Pretty & Smart
100
Initial Genetic Consoling Appointment 

New Patient Coordinator and Medical Coordinator 

100

Our New Doctor 

Dr. Ali Abbas Bukhari 

100

Bone Marrow Scheduling 

Lab and Medical Assistance

100

Bathroom Alarm is going off

Nurse or MA nearest to the bathroom

100

Who is..

Tiffany, Obviously!
Truly us as a team. 

200
Hospice/Palliative Referral 

Jackie; our wonderful nurse navigator 

200

Renewing orders 

Message Medical Coordinator 

200

"My scan was denied for my CT Scan and I've left several messages on this......"

Medical Assistant 
200

You're co-worker isn't feeling will and needs to leave....

Inform your Coordinator Lead and Amy for coverage 

200

Dr. Goldrich asked for patient to be scheduled on his lunch. 

Book it on the "Lunch" slot without adding time.

300

STAT Imaging Order Placed ( Patient is at Check Out) 

Front desk to call in real time to assist with scheduling 

300

Port Dye Study

Only done at Anne Arundel Diagnostic Imaging 

300
I'm calling from Bristol Myers to confirm a lunch in on the medication reaction for.....

email Judith.Newcomb@usoncology.com 

300

I lost my co-pay card and I've ran out of my prescription. 

Medical Assistant 

300

Requesting change in provider

Message medical coordinator 

400

Caris, OncoType, Perthera and FoundationOne studies..

Medical Coordinator 

400

Scheduled lab appointment with no lab orders placed

STAT message to Medical Coordinator and inform patient that we are looking into this 
400

Hi, I'm calling from LabCorp in regards to critical lab results 

Lab team 


400
"I have been running a fever and would like to see my doctor today. I've called and no one has returned my call." 

Begin the walk in processes 

400

Attempting to send a MCP message but patient is not showing up.....what is the resolution. 

Update patient's location in MCP to Annnapolis

500

Bone Marrow Biopsy can be scheduled with who 

Bridges, Goldrich, Graze, Selonick and Taksey 

500

Blood Transfusion orders/scheduling 

Triage Nurse 

500

I've been diagnosed with new cancer and would like to move up my appointment to discuss this 

Medical Coordinator 

500
You witness a patient fall in the hallway

Call Anne 

500

Imaging request but patient has prior reaction to contrast study 

Message to doctor to update order and to get guidance 

M
e
n
u