Washington
What is the three Hippa Verification that is needed inorder for the member to be considered verified?
Full Name , DOB, Confirm the phone number on the account.
What voicemail are we leaving for cali members?
Hi, this message is for <Member Name or the Parents/Guardian of Member’s Name>. This is <Molina Representative Name> from Molina Healthcare. I am calling with important information about your Medi-Cal coverage( Health Care Coverage) . Please call us back toll-free at <1-866-440-8423>, between the hours of <8 a.m. and 5 p.m.>, Monday through Friday. We look forward to speaking with you about renewing your health care coverage. Thank you.
For HIPPA Compliance purposes?
Date of Birth (DOB) and Zip Code?
What is KY coverage called?
Passport coverage
What is the website that Molina members would assist members go to completes their renewal?
Where do we transfer to ?
DHCS
What is the Nurse Line number and how long are they open for?
Nurse Advice Line: 888-275-8750, available 24/7
if they have any questions where do we transfer them to?
County office?
What are the hours of operations and call back number for Texas?
Please call us back at 1-877-373-8977, between 9:00 a.m. and 7:00 p.m.,
What are we suppose to say before we continue the call to the members?
This call may be recorded for training and quality assurance purposes.
In order to complete the renewal you would need the following.....?
· Social Security Number(s)
· Birthday(s)
· care coverage
· Income information for all adults and all minors age 14 or older who are required to file a tax return
Passport, Alien card, or other immigration numbers to legal immigrants who need health
What virtue service can you use for visiting a doctor?
Teladoc through Molina?
Why are we call Molina members?
We are calling with important information about renewing their Passport coverage.
Do we cold transfer the member?
No
What is the message we leave for Molina members on their voicemail?
Hi, this message is for <Member Name or the Parents/Guardian of Member’s Name>. This is <Molina Representative Name> from Molina Healthcare. We are calling with important information about renewing your Apple Health Medicaid (Care)coverage. Please call us back toll-free at 866-916-0916 between the hours of <7 a.m. and 5 p.m.> Monday through Friday. We look forward to speaking with you. Thank you.
Who is trainer for this Molina Project?
Ms. Cynthia
What is the link for resources and any kind of assistance?
local 211 to speak with a community resource
In Salesfoce where do we go to change their address?
Demographic
What dose DHHS stand for?
Dept of health and human service?
if a Molina members wanted to apply by phone what do can they do?
You can call Washington Healthplanfinder toll-free at 855-923-4633 at your earliest convenience
What link can medi Cal members can apply for benefits?
By Online].
You can apply by selecting the link for your county www.dhcs.ca.gov
Complete https://www.dhcs.ca.gov/formsandpubs/forms/Forms/mc210rv-eng.pdf
and submit to your local county office.
888-275-8750
Nurse Advice Line is available 24/7 at 888-275-8750
What is the voicemail you are leaving?
Hi, this message is for <Member Name or the Parents/Guardian of Member’s Name>. My name is <Rep Name> from Passport Health Plan by Molina Healthcare. We are calling with important information about your Passport coverage. Please call us back at 1-844-814-0593, between 7:00 a.m. and 7:00 p.m., Monday through Friday. We are looking forward to speaking with you. Thank you.
JCAHO
Joint commission on accreditation of healthcare organization