Operational Expertise
Where do we submit the bill when in a home to get our proposal?
Momentum Sales App
When is the first Dividend payment due?
60 days after installation
Deliver the Two Path Question: I Need to Think About It
"Are you going to be thinking about whether or not you want to go solar or are you sure you want to go solar, you're just not sure yet who to partner with for you project?"
What is the value of mentioning the company's partnerships an accolades?
It adds third-party credibility.
Fill in the Blank: "Our goal as a company is to provide a seamless transition to cleaner, cheaper power with a ________ service."
White Glove.
True or False: With square footage proposals, your project will be stipped until a utility bill is provided.
True: A utility bill is required by the financial partner, regardless of how the proposal was generated
What credit bureau(s) does Dividend check with during the credit check process?
TransUnion
Deliver the Two Path Question: Cancel at Door
"Were you looking for a better time or did you find an alternative way to save on your electricity?"
Why do we ask the homeowner "On a scale of one to ten how important is proper installation of your system is to you?
"It gets the homeowner to vocalize their belief in the importance of proper installation."
Fill in the Blank: "Momentum has been in the business for ___________ and we're one of the oldest true solar companies in the country."
Over a decade
Who needs to sign the interconnect agreement?
The person on the utility bill.
What number do you leave with a homeowner should they have questions about their agreement?
Train them to call YOU or Momentum customer support.
What tool in the Financial T App helps to resolve a Homeowner's concern about the initial higher cost of solar vs their utility bill?
True Cost of Solar
Why is it important that the homeowner understands that this is a federally incentivized program?
It provides legitimacy and reduces skepticism.
Finish the Line: "When the panels go on your roof,..."
"...our greatest natural resource, sunlight, hits the panels and they generate electricity."
What time do we tell our customer the technician will arrive for the EV?
4-hour window, 8-12 or 12-4
True or False: You do not need a SSN when checking credit for a lease.
False: MSES requires a SSN to check credit.
What are the 4 ways that Momentum makes it's money? (lease)
Federal incentive; State incentive; Depreciation of an asset; New lower monthly payment from the homeowner
“Everyone knows..” or “Most people...” are examples of what?
Neuro-Linguistic Programming (NLP)
Fill in the Blank: Our Micro Inverters are about the size of ______.
iPad
How do you resolve the stip when an IGS agreement with a name that doesn’t match the property report?
Have the homeowner sign s name amendment and provide proof of ownership.
What 3 options do we have if one homeowner has failed credit with every financial partner, what can we do?
Try another person on title; Co-sign with MSES; Cash.
When met with “I make all the decisions," how do we help them see the value in getting the other person involved?
Help them understand two people with different minds may come up with different questions; neither of them would buy a car without at least telling the other person first.
When do we use articles and pictures as logical proof of the features and benefits?
After you established emotional certainty in the homeowner.
Finish the line: "If you had to guess, where do you think..."
"...the cost of electricity is going moving forward?"