Operational Expertise
Where do we submit the bill when in a home to get our proposal?
Momentum Sales App
True of False: Dividend will finance a system if the home is owned by an LLC.
FALSE
What is the two path question for I Need to Think About It?
"Are you going to be thinking about whether or not you want to go solar or are you sure you want to go solar, you're just not sure yet who to partner with for you project?"
What is the purpose of explaining the company's partnerships and leadership?
To establish dependability and reliability by showing that reputable organizations trust and endorse the company.
Fill in the blank: "Our goal as a company is to provide a seamless transition to cleaner, cheaper power with a ________ service."
White Glove.
True or False: With square footage proposals, you project will be stipped until a utility bill is provided.
TRUE
What credit bureau(s) does IGS check with during the credit check process?
All three (Experian, Equifax, Transunion)
What is the two path question for a Cancel at Door?
"Were you looking for a better time or did you find an alternative way to save on your electricity?"
Why do we emphasize that the company does not subcontract its work?
To assure the customer of high-quality installation and consistent service, which builds trust and reduces concerns about workmanship.
Fill in the blank: "Momentum has been in the business for ___________ and we're one of the oldest true solar companies in the country."
Over a decade
Who needs to sign the interconnect agreement?
The person on the utility bill.
What number do you leave with a homeowner should they have questions about their agreement?
Train them to call YOU or Momentum customer support.
What tool in the Financial T App helps to resolve a Homeowner's concern about the initial higher cost of solar vs their utility bill?
True Cost of Solar
Why is it important that the homeowner understands that this is a federally incentivized program?
It provides legitimacy and reduces skepticism.
Finish the line: "When the panels go on your roof,..."
Supply & Demand
What time do we tell our customer the technician will arrive for the EV?
4-hour window, 8-12 or 12-4
Which finance partner does not allow concessions?
MSES
What are the 4 ways that Momentum makes it's money? (lease)
Federal incentive; State incentive; Depreciation of an asset; New lower monthly payment
“Everyone knows..” or “Most people...” are examples of what?
NLP
What is the last line of buyer’s remorse?
(I’ll be here for every step of that journey with you, and I really appreciate you choosing myself and Momentum for your home!)
How do you resolve the issue of an IGS agreement with a name that doesn’t match the property report?
A name ammendment
What is the first thing we review with Homeowner in an agreement?
Their personal information
When met with “I make all the decisions," how do we help them see the value in getting the other person involved?
Help them understand two people with different minds may come up with different questions; neither of them would buy a car without at least telling the other person first.
When do we use articles and pictures as logical proof of the features and benefits?
After you established emotional certainty in the homeowner.
Fill in the blank: "If they had included an insert that said you may be able ________________ with them permanently.."
"to qualify to lock in today's rates "