Financial Knowledge
What is the full name of our in-house financial partner?
Momentum Solar Energy Services.
Where do we find the proposal after submitting the bill?
Slack
What are the 2 most important pieces of great customer experience?
Installation quality and ongoing customer support
Why do we smile and wave at the house?
Good first impression to the homeowner and shows the neighbors you were expected.
True or False: during INTTAI, we should wait until AFTER the homeowner gives their list before we start tying those things back to what momentum does.
FALSE: We never tie their list to what momentum does. The point of the list is to build towards the concept that the research has been done for them.
What credit bureau(s) does Sunlight check with during the credit check process?
Experian
What is the number 1 cause of cancellations?
Agreement concerns
If someone has been looking into solar for more than a month, how do you respond?
"Why haven't you done it yet??"
What are our 2 most important tools in sales?
Asking Questions and Telling Stories
What do we use to build urgency when a homeowner wants to wait to give referrals?
Their neighbors will see the vehicle with the company’s name and number on the side.
When does Dividend's hard check happen?
Within 1-2 hours of signing
What kind of setbacks may be illustrated on an irradiance map?
Wind and Fire
What tie-down solidifies belief in Momentum’s longevity as a company?
Now, does that sound like a leadership team you can depend on?
We define cerainty as:
The absence of doubt.
Why do we avoid saying "I agree" or "I understand" with most rebuttals?
Doing so would suggest that we, the expert, would have the same reservation.
Which finance partner does not allow concessions?
MSES
Name 2 additional features in the Financial T app to help you get past the no.
EPP; Checks; True Cost of Solar; Sell Your House
What is the last line of buyer’s remorse?
(I’ll be here for every step of that journey with you, and I really appreciate you choosing myself and Momentum for your home!)
Why do we build pain around the status quo?
Change only happens when the pain of staying the same outweighs the pain of change.
What should we focus on to get past a Cancel at Door, no matter the path?
Significant savings for a small commitment of time.
What is section 5 of the IGS agreement?
Conditions to be Met Prior to Installation of the System.
How do you resolve the issue of an IGS agreement with a name that doesn’t match the property report?
A name ammendment
In our pitch, what should we compare the Supply and Delivery charges on a utility bill to?
Nothing! Comparing it to food/retail delivery would be inaccurate because those products’ base cost is not just the cost of materials, and the utility’s delivery charges include more than just transportation.
When do we use articles and pictures as logical proof of the features and benefits?
After you established emotional certainty in the homeowner.
Knowing that the utility company comes with a lifetime commitment and isn't free, what is the only thing the homeowner has to give up in the value exchange?
Status Quo