AFSS
The only colors that qualify for extra life service.
What are blue and black?
What is style, interest, and description?
For distant sales, this button must be selected on MonClient after the client pays and before you ring the sale on Cegid.
What is Export to Cegid?
This does not mean to agree but to be empathetic of their needs.
This involves verbal agreements that must be exchanged to maintain engagement.
What is "traffic ON traffic"?
This is the minimum amount of photos that should be taken when creating an AFSS ticket.
What is 5?
Ski, travel, social, or fashion.
What are interests?
You must have this signed when giving a client an online pickup.
This is not the time to feel offended and to listen.
What is "Pause"?
This is the best time to have quality sales.
What is "organic traffic"?
This is what you hang in the new ticket section once you've created an AFSS ticket even if the client takes the garment home.
What is AFSS ticket?
Feminine, Streetwear, Casual/Comfort, Iconic
What is style?
After returning an online purchase for exchange, the client has 24hrs to use this before it's refunded back to their original form of payment.
What is a click & exchange voucher?
Reassuring, explaining, and recommending another product is to find the right approach to help your client.
What is "Treat"?
When you are helping a couple or a family.
What is "traffic WITH traffic" / "the passive shopper"?
This expires after 26 months from the purchase date and currently covers seasons G thru I.
What is the warranty?
The most important step/action to get a WIN.
What is sending a GIT and complete HQ list through MonClient?
The client has this many days to return their online order once it's delivered.
What is 20 days?
Questions are asked to understand the reason(s) behind objections.
What is "Clarify"?
This is when appointments and consignments happen.
What is "drive traffic" / "proactive traffic"?
This item category is not covered under the warranty.
What are sunglasses?
The minimum amount of time a GIT needs to be completed in MonClient to get a WIN.
What is 24 hours before the day of purchase?
This type of returned item cannot be resold in the store even in perfect condition.
What is an online/omni return?
You should always be this when overcoming objections.
What is authentic/genuine?
As a business owner, you CANNOT rely on this type of traffic.
What is walk-in traffic?