KPI
A measurable value used to evaluate how effectively an individual or organization is achieving objectives.
What is a Key Performance Indicator (KPI)
A formal assessment of an employee's job performance.
What is Performance Review?
Feedback given to recognize and reinforce good performance.
What is positive feedback?
A document outlining steps to improve performance.
What is an Action Plan?
Tracking employee attendance, punctuality and productivity.
What is Employee Monitoring?
This KPI measures how quickly customer issues are resolved.
What is Resolution Time
This type of review is conducted once every year.
What is Annual Performance Review?
Feedback intended to improve performance by identifying areas for improvement.
What is constructive feedback?
Goals in an action plan should follow this framework
What are SMART Goals?
Delays, bottleneck and errors are examples of these.
What are process inefficiencies?
This KPI measures employee attendance and punctality.
What is Attendance Rate KPI
This review gathers feedback from supervisors, peers, subordinates and customers.
What is 360 Degree Performance Review
Feedback provided immediately after an event or activity.
What is immediate feedback?
This element states when tasks must be completed.
What is Timeline?
Monitoring should fair, consistent and free from this....
What is Bias
This KPI measures the percentage of customer complaints resolved successfully.
What is Complaint Resolution Rate?
This document records strengths, weaknesses, achievements and development needs.
What is Performance Evaluation Report
This feedback focuses on behaviour and performance rather than personality.
What is Objective Feedback
This identifies who is responsible for completing tasks?
Monitoring helps ensure process comply with these...
What are Policies and Procedures
KPI should be S.M.A.R.T. What does the acronyn mean
Specific
Measureable
Achievable
Relevant
Time Bound
One Key purpose of performance reviews is to identify the opportunities for employees
What is Training & Development Opportunities
or Learning & Development Opportunities
The SBI model of feedback, the acronym means.
What is Situation, Behaviour and Impact
Progress should be reviewed and measured against these.
What are Performance Targets?
The process of making changes to improve efficiency.
What is continuous improvement?