Community Service
A customer calls in for a passport appointment, what is the first thing you should do?
Ask if it is a renewal or new passport, ask additional questions to verify.
This place is a community hub that provides access to books, digital media, and educational resources, often offering programs for children and adults.
Monrovia Public Library
What park in Monrovia is known for its scenic views of the San Gabriel Mountains and seasonal wildflowers?
Monrovia Canyon Park
Which days are there senior programs?
Monday, Tuesday, Wednesday, Thursday, Friday
You are on the phone with a customer and someone else calls, what do you do?
Ask the customer on the phone if you can place them on a brief hold, answer the call and ask them to hold and return to initial caller.
This department offers programs such as youth sports, senior activities, and special events like the Monrovia Days Festival, aiming to enhance the quality of life for residents.
Community Services
These two locations host our weekly Street Fair and Farmer’s Market, bringing together our local vendors and citizens of Monrovia
Myrtle Avenue and Station Square
Someone at the front office is asking for a supervisor. What do you do?
Ask for name and reason, go back and ask supervisor for instructions
A customer is uncomfortable giving their card information over the phone? What can we do?
Notify them that card payments can either be done over the phone or in person, if they cannot do it over the phone it needs to be done in person.
This department is responsible for recruiting, hiring, training, and supporting employees, while also managing benefits, compliance, and workplace policies.
Human Resources
What major California freeway passes through Monrovia, connecting the city to neighboring regions?
The 210 Freeway (Foothill Freeway)
If someone wants to register for a senior club how do they do it?
Talk to senior clubs individually
You are on the phone with a customer and someone walks up to the desk with a question, what do you do?
Ask customer to briefly hold, talk to the customer at the desk and answer their question if brief, if not ask them to wait and return to caller.
This department within the local government typically oversees initiatives related to affordable housing, economic growth, and urban planning, while working to improve the quality of life for residents
Community Development
This friendly Monrovia bear was known for relaxing in hot tubs before eventually being relocated to the Orange County Zoo.
Samson the Hot Tub Bear
Which parks do not have a restroom?
Rotary, Kiwanis, Lucinda Garcia
During an event, a child comes up to you saying they lost their parents. What should you do?
Notify a supervisor and bring them to info booth. An announcement should be made about the lost child.
This office manages official city records, oversees elections, maintains public documents, and ensures compliance with legal requirements for meetings and ordinances.
City Clerk's Office
Once a famous hotel, this historical landmark on Foothill is known for it’s Mayan Revival Architecture and was designed by Robert B. Stacy-Judd.
The Aztec Hotel
A customer is calling to schedule a first time passport appointment. What do they need to bring?
Photo, ID, BC, DS-11, Checkbook or MO