What's the Plan???
Length of Coverage
What is: 5 years or 60 months for furniture, mattresses, & adjustable bases
What Types of Stains Are Covered
What is: All Stain Types, including dye bleed and dye transfer.
Top 3 Claims for Upholstery
What is:
1) Stains
2) Rips
3) Burns
Are Cup Holders Covered?
What is: Yes - Covered under Frames if broken
Covered under Electrical if not functioning
Wear Exclusions
What is:
Normal Wear & Tear
Loss of Color
Loss of Foam Resiliency
Pilling or Fraying of Fabric
We don't need it, we are very careful.
What is: 81% of all claims are done by someone who doesn't live in the home.
What is: I'm not worried about you, it your friends and family!
Busiest Day in our Call Center
What is: The Monday following the Super Bowl
Reporting Period To File A Claim
What is: 30 Days from when they Noticed
Amount of Coverage
What is: $30,000 per sales ticket
What Types of Scratches Are Covered
What is: Gouges, Dents, Scratches, or Chips that Penetrate the Finish Exposing the Substrate.
Top 3 Claims for Casegoods
What is:
1) Gouges/Dents/Scratches
2) Water Rings/Heat Marks
3) Checking/Cracking/Bubbling of Finish
Are Sectional Connectors Covered?
What is: Yes - Covered under Frames if they are broken/loose
Damage Exclusions
What is: Damage caused from:
Abuse
Misuse
Hishandling
We don't have room in our budget - We cannot afford it.
What is: are they willing to pay for a technician visit if an accidental damage occurs?
What is: Are the willing to bring the product to your DC for service?
Highest Risk Room In The Home
What is: The Living Room
Time Frame To Sell A Plan After Delivery
What is: 5 Days
What's the Plan Mean To Your Customer
What is: Our promise to your customers that if a post-delivery accident and/or incident occurs in the home, we will clean, repair, or even replace the affected piece.
What Types Of Breakage Are Covered
What is: Breakage of Frames, Panels, or Springs.
What is: Breakage of Sleeper, Reclining, Lifting, Heating, and/or Vibrating Mechanisms.
Top 3 Claims for Motion
What is:
1) Mechanism
2) Frames
3) Replacement of Remotes/Switches/Controls
Are Wobbly Dining Chairs Covered?
What is: Yes - Covered under broken Frames even though they aren't actually broken.
Scratches Exclusion
What is: Surface Scratches
Scratch must penetrate the substrate to be covered
I can see the point of protecting my sofa, but not the bedroom set.
What is: Higher cost per claim.
What is: Casegoods are more difficult to repair, thus cost more per claim and have the highest rate of replacements versus repairs.
Percentage of Customers Who Were Never Offered A Plan
What is: 66%
Three Ways To File A Claim
What is:
Website = www.furnitureclaim.com (They can file claims, print/download plan documents, view claim activity, manage their customer profile
Phone = 800-686-5559
Email = claims@montagefs.com
What's the Plan Mean To Your Store
What is: An opportunity to grow sales, mitigate service issues, while complementing the customer experience.
What Type Of Electrical Components Are Covered
What is: Failure of Integral Electrical Components
Top 3 Claims for Power Bases
What is:
1) Replacement of Remotes
2) Replacement of Motors
3) Integrated Electrical Components
Are Staples Coming Out Covered?
What is: No - Staples coming out are considered normal wear & tear
Stain Exclusion
What is: A build-up or accumulation of stains – This is not a cleaning service
We don't need it because it is covered by my Homeowners Policy.
What is:
Homeowners does not cover everything, and often has a deductible. This plan offers specific furniture protection with no deductible.
Percentage of Claims Caused By Guests
What is: 81%
I'm not worried about you, I'm worried about your friends & family.
MFS Google Rating
What is: 3.7 Stars
3,305 Reviews
What's the Plan Mean To You
What is: An opportunity to enhance your personal brand, set you apart as a trusted advisor and grow your commissions $$$.
What Type of Finish Issues Are Covered
What is: Checking, Cracking, Bubbling, or Peeling of Finish Caused by a Specific Incident.
Lowest Claims Per Category
What is:
Casegoods = Stains
Motion = Rips/Tears
Upholstery = Punctures
Are Decorative Stitches Covered?
What is: No - If they are only there for appearance and do not compromise the integrity of the piece.
Other Exclusions
What is:
Mold, Odor, & Medical Incontinence
Cracking & Peeling of Leather & Vinyl
3rd Party Battery Packs
Acts of Nature, Fire, Rain, Wind, etc.
The Fabric I'm Buying Is Stain Resistant
What is: That doesn’t mean accidents won’t happen to your upholstered furniture
What is: The Protection Plan covers you for accidental stains, rips, tears and burns
What is: Pet Damage - Frame Breakage, ETC
Percentage of Claims Filed By Year (Years 1-3)
Year 1 = X%
Year 2 = X%
Year 3 = X%
What is:
Year 1 = 29.85%
Year 2 = 32.03%
Year 3 = 20.57%
How Do You Handle Replacements
What is: Your plan includes replacement of a covered part or piece when necessary. The plan also includes an option for replacement of the customer’s covered furniture set (matching pieces) if the affected piece has been discontinued.