CHIMES
Name the 3 ways you can get to Home on CHIMES?
CHIMES logo, House, or CHIMES home on left Hand Navigation
What time does B shift begin? EST or MST
12pm EST, 10am MST. Meeting starts at 12:05pm EST or 10:05MST
Who is Travis Kelce dating? She is also the SuperBowl half time performer
Taylor Swift
If a client request a document to be resent where would this be found?
Correspondence-History
How many OPA field offices are listed on your Tier 1 Desk guide
15
Caller gives you their Case # and name matches what is in CHIMES, what else do you need to verify before providing info to Client?
Social Security number, DOB, full address 2 of 3 must be provided by caller in addition to Name and/or case #
What is an acceptable way to acknowledge Supervisors message?
With an appropriate emoji or response
On June 18th launch of this submarine ended in tragedy for 5 individuals hoping to see the ship wreckage of the Titanic. What is the name of the submarine
Titan
About your Case was sent to Client stating verifications are needed but client is confused as to what needs sent in, what should you do?
Read the More info section on AYC to see if it gives any clarity. If you are unsure of what Client should submit transfer to OPA.
Client has a question regarding if a service will be covered what number can you give them?
800-362-8312 Medicaid Billing and Covered services
Caller ask if HH has coverage for this month and if so when will coverage end?
Check Benefit Issuance for who is receiving benefits this month, can not give future benefits. Applications are good for 1 year unless there is a change to HH composition or monthly income. It is Client's responsibility to report changes.
If you have an unforeseen emergency and need to leave who should you notify?
You're Direct Supervisor, or on shift Supervisor and send an email CC'ing all Supervisors along with Sereeta and Alisha (Quinesha, Akilah, Jenna, Johnne, Sharon, Tammy, Tomeka, Joseph, Keshmira, Candace)
After 47 year wait this Team finally became NBA champs in 2023 beating the Miami Heat.
Who are the Denver Nuggets
What is the fastest way for a Client to report changes to case
SSP Self service Portal Apply.MT.GOV
Using the standards table a single woman who is 27 years old and makes 1900.00/month gross. Will her income qualify her for any Medicaid Plans? If so which one(s)
ACA Plan First- but only if she states she is able to bear children
Client is asking for details regarding processing of case where should you look to find out what is happening with case?
Case Notes review for Case Note template or Tier 1 calls any case notes from last few months can have vital info. Correspondence see if any AYC has been sent recently. Possibly Perceptive if MT requested additional verification.
You are on a call and can not find the answer in your Desk guide or Hotline FAQ what do you do?
Tag your Supervisor or Post in the HOTLINE Team chat
Her Renaissance Tour lasted from May-October 23, 2023. She had 56 performances some with her daughter Blue Ivy Carter
Who is Beyonce
Client calls in asks you if daughter currently has Medicaid benefits and if her SNAP is still effective. What should you do?
Per message from 1/16/2024 if Client mentions SNAP we transfer to local OPA for assistance.
What status should you be in to accept calls in AVAYA?
Ready mode- Green light
Caller needs whole families Medicaid cards replaced Mom and 2 children on HMK where do you do this?
LHN-Benefit Issuance-Medicaid Card replacement for MOM, Client will need to contact Blue Cross Blue Shield for children's HMK cards can be reached at 855-258-3489
You are in the middle of training and a storm knocks out your internet what do you need to do?
Email your Direct supervisor and CC all supervisors including Sereeta and Alisha. Once Internet is back up inform Supers and make sure you update dayForce for time internet was down.
This 2023 Movie brought a Mattel toy line to life and introduced us to the Mojo Dojo Casa House.
What is Barbie
About your case shows 1 Client with 2 actions both show effective date of 2/1/2024 one action shows closed, one action shows approved. What does this mean?
Client was moved from one type of medicaid program to a different medicaid program.
What is the Fax number for MT?
Toll free (877)418-4533