Renewals and Approved Rentals
When must a thank you call be made?
Within one hour of tour
What is the standard score for customer surveys?
3.8
How much must total turn cost be?
$130 or less
What percentage of work orders must be responded to the same day?
95%
What is the standard for email conversions?
40%
What is the standard for closing?
25%
What is the standard for white glove?
8.25 or better
What is the cost per clean standard?
$100
How many work orders within 8 hours must a lead tech complete?
24 work orders
1st up on phones must be assigned daily based on what
conversion
What percentage of unit inspections must sign within 48 hours of inspection?
50%
What is the standard for physical facility?
8.25 or better
How many apartments must a turn tech turn each month?
20 apartments
SMT must approve expenses ______
weekly
How often must follow up occur on a lead?
within 48 hours
No more than how many rentals should cancel?
1 in 50
How long must apartments be at white glove standard after move out?
7 days
How long must move in work orders be completed within?
48 hours
Invoices must be submitted weekly and include what two things?
PO Log and quick reference price sheet
During business hours how long do you have to respond to a new lead?
1 hour
90% and 50%
Who must sign off on a 5 minute white glove inspection, and when?
Sales associate and manager, prior to making ready
Who must walk an apartment within 24 hours after move out ?
Manager and turn tech
When must work orders be closed out?
Daily