uniform
Residents
Employee Handbook
Phone Etiquette
Employee
100

A state regulated uniform item that applies to every single employee?

What is Name badge?

100

Lives in 133. 

Who is Gus Skeadas?

100

Two mandatory things that if accomplished result in quarterly raises. 

What is attending town hall and doing relias

100

A proper greeting when answering the phone. 

What is “Thank you for calling Montvale! My name is ————- how may I help you? 

100

Has gotten married while employed at Montvale. 

Who is Melissa Brown

200

Attire department head wears. 

What is business casual?

200

Number of married couples we have.

What is 3?

300

Placement of your name badge. 

Where is upper right side. 

300

Atleast 4 residents that are always down for exercise (no matter the kind)

Who is Jeannette, Liz, Bill, Pat, Jane, Mary R

300

Break system during an 8 hour shift

What is a full 30 minute shift and two paid 15 minute breaks. 

300

Mandatory and preferred items to get from anyone inquiring about Montvale. 

What is Name and number is required. What is address is preferred. 

400

All items required for a server’s uniform. 

What is: arrow shirt, joggers, (clean) apron, name badge, non stick shoes

400

Number of men that go by Terry at Montvale. 

What is 3?

400

3 arrow core values.

What is…..

500

Most attended happy hour in the last 6 months. 

What is Mardi Gras

500

Proper transferring to sales procedure


What is putting person on hold. Calling sales and giving them a heads up. Then transferring the call?

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