Packages
This is how a package should be labelled.
What are the last 3 numbers of tracking code and first 2 letters of last name?
This item should only be checked out for one hour unless there are special circumstances.
What is a room key?
When a resident gets a new key after their lock was changed, they should return this.
What is their old or spare key?
This StarRez tab is where you go to submit a work order.
What is the Rooms tab?
We fill out this form every time a resident moves into or out of a room.
What is a Housing Move Form (HMF)?
This is the amount of time a resident has to have been moved out of housing before we automatically RTS a package.
What is 3 months?
This email should be sent out when a resident has equipment due the next day.
What is the Equipment Reminder email?
Keys for the RD rooms in Broadway are located here.
What is the front panel of the key cabinet?
This is the work order we submit when a resident is 2 or more days late on their spare key return.
What is a lock change?
SHC guests should receive a key and this other item.
What is an SHC access badge?
We should always ask carriers this question when they deliver a batch of packages.
What is: how many packages do you have?
Can also accept: Are you able to take RTS?
This should be filled out when a piece of equipment is returned late.
What is a charge form?
We charge this amount if a resident loses their mail key.
What is $30?
When submitting a lock change request you must always include this information about the key.
What is the key code?
Getting an in-person walk-through gives the resident the right to this. Residents who opt for an express check-out waive this right.
What is the right to petition damage charges?
Packages addressed to Gail Carter should always be logged to this entry.
What is Maintenance Packages?
This piece of equipment should never be issued for overnight use.
What is a cart?
In addition to the key codes, you should be checking if these things match during the key audit.
What are the teeth?
If a resident comes to the desk after hours with an emergency maintenance issue, this is who you should contact first.
Who is Pro Staff On Call?
Mailbox numbers can be found here.
What is the dashboard "Mailbox #s by Room" report?
This is how to properly mark a hold on a package.
What is selecting 'Yes' in the Hold dropdown and adding a date?
What is a mail key?
This is the number of key copies we maintain from the front key cabinet for each room.
What is 3?
When a resident comes to the desk with an issue with the laundry machine, this is how they can submit a work order.
What is the Coin Meter app?
This form is necessary when a family member or caregiver picks up or returns keys.
What is a key receipt?