Enrollment
The amount of mileage a vehicle must be within in order to quote (if the expiration date is beyond 4 months)
what is 5K miles
The 5 fields on a contact record that must be verified on each call
What are
Name
Vehicle registration address
email address
Phone number
2nd phone number
What are CA, WA, NC
The online website URL used to manage a policy/account for active customers
what is MVPXportal.force.com
The Winner of Bracket One Mopar Madness
Who is Jackie Williams
The amount of months a vehicle must be within in order to quote (if mileage is not expiring first)
The following steps are known as what process.
Step 1. Ask the contact for actual/ current mileage
Step 2. Make the contact aware of what may happen with estimated mileage
Step 3. If the customer wants to purchase the policy, make sure to read our internal disclosure which discusses the mileage needing to be accurate.
What is the process for getting actual mileage
what is standard payment options
(let's chat about Full 36 months payment)
what is Rapport Building
Daily outbound calls expectation
What is 30 outbound calls (longer than 20 seconds)
In order to provide a quote, the typical vehicle registration must be less than how many months or years
What is 132 months / 11 years
The grace period in mileage form
What is 2,500 miles beyond expiration mileage
When is 4/5/22 (payment)
When is 4/6/22 (CED)
Current mileage, vehicle registration address, current plan expiration date/mileage, how they got our number, email, phone number
Are used for what?
What is VIN not in system spreadsheet.
(when a customer is not in the system)
CJDR dealerships
Chrysler, Jeep Doge, Ram dealerships
The maximum amount of miles that is quotable
what is 139,999
The standard grace period in date form
Ride shares, delivery vehicles, fleet vehicles, rental vehicles
What are vehicles we do NOT cover
Department we would transfer the following call...
"I cancelled my policy last week and I have a question about the refund"
what is the Customer Service Department
Daily activity amount expectation
What is 80 activities
Aside from year, make, and model of the vehicle, what two other factors play a direct role in determining a rate?
what are mileage and geographical location
The email address format for customers with no email (used as a final resort)
What is firstname.lastname@noemail.com
It covers all lubricated mechanical parts and electrical parts of the vehicle as long as it's a covered failure and not listed in our exclusions.
What is MaxCare
The button to add specific "codes" for fields within an email template
What is "insert merge fields"
Two brand types that may not be serviced at all FCA dealerships
What are Alfa Romeo and Fiat