INTERPERSONAL
Global Mindset
Global Mindset
Legal system based on written codes (laws, rules, or regulations)
What is civil law?
Financial, physical, and sometimes intangible properties an organization owns
What are assets?
Tool designed to analyze the forces favoring and opposing a particular change; a group identifies and weights factors that could influence an outcome in either a negative or positive manner according to their possible impact and then uses these factors to score different opportunities
What is a force field analysis?
Data-sorting technique in which a group categorizes and subcategorizes data until relationships are clearly drawn
What is affinity diagramming?
Leadership approach in which the leader sets a model for high performance standards and challenges followers to meet these expectations
What is pacesetting?
Capacity to recognize, interpret, and behaviorally adapt to multicultural situations and contexts
What is cultural intelligence?
Performance management tool that depicts an organization’s overall performance, as measured against goals, lagging indicators, and leading indicators
What is a balanced scorecard?
Visualization of the impact of change on productivity. When change is introduced, there is typically a decrease in productivity and then a gradual return to or, ideally, a surpassing of previous levels of productivity
What is a J curve?
Small group of invited persons (typically six to twelve) who actively participate in a structured discussion, led by a facilitator, for the purpose of eliciting their input
What is a focus group?
The similarities and differences between individuals, accounting for all aspects of one’s personality and individual identity
What is diversity?
Societies or groups characterized by complex, usually long-standing networks of relationships; members share a rich history of common experience, so the way they interact and interpret events is often not apparent to outsiders
What are high context cultures?
Presentation to management that establishes that a specific problem exists and argues for a proposed solution
What is a business case?
Type of analysis in which a group identifies strengths, opportunities, aspirations, and results; a framework that combines fact finding with an organization’s goals and desires, presenting an analysis of the organization’s actual state and how it will measure achievement
What is a SOAR analysis?
Value that occurs most frequently in a set of data
What is the mode?
Process of constructing a message so that an audience sees communicated facts in a certain way and is persuaded to take a certain action
What is framing?
Concept that stipulates that no individual is beyond the reach of the law and that authority is exercised only in accordance with written and publicly disclosed laws
What is rule of law?
Statement of an organization’s ability to meet its current and short-term obligations, showing incoming and outgoing cash and cash reserves in operations, investments, and financing
What is a cash flow statement?
Providing guidance to organizational stakeholders; involves diagnosing problems or identifying opportunities, developing effective solutions, winning support for solutions, and implementing them effectively
What is consultation?
Comparing the sizes of two variables to produce an index or percentage; commonly used to analyze financial statements
What is ratio analysis?
Concept that laws are enforced only through accepted, codified procedures
What is due process?
Right of a legal body to exert authority over a given geographical territory, subject matter, or persons or institutions
What is jurisdiction?
The process by which an organization creates the product or service it offers to the customer
Type of analysis in which a team determines critical characteristics of a successful decision and then uses a matrix to score each alternative and compare results
What is a multi-criteria decision analysis (MCDA)?
Extent to which a measurement instrument provides consistent results
What is reliability?
Distance of any data point from the center of a distribution when data is distributed in a “normal” or expected pattern