TOS
How many plans does TOS have?
4
How much is the rate for the Stream+ Basic w/ Netflix Premium
$39
What is the per minute rate for placing and receiving calls while in Zone 1 countries?
$2/minute
How many minutes of airtime can a customer get if they add the World Bundle for $27?
1000 minutes
What tool can you use to check if a phone number is eligible to be transferred to TELUS?
Check transfer eligibility tool
Up to how many devices can have the secured VPN for TOS Ultimate?
Up to 20 devices
Give the streaming platforms available for Stream+ Basic
Netflix, Amazon Prime, Disney+ and TELUS Films and Series
Customers can use all of their services in a cruise ship as long as they are willing to pay the rate for data usage. True or False
False, data usage will not be allowed in cruise ships
Deduct Points
-200
TRUE OR FALSE: The customer's phone number in the old service provider must be active for it to be transferred
TRUE
What are the tools you may use to add TOS for the customer?
SmartDesktop and MSS
Deduct points from another team
-300
BONUS
+300
TRUE OR FALSE: If a customer makes an outgoing call while in their LCA, and then travels out of their LCA without disconnecting the call, the entire call will be billed as long distance
FALSE, it will still be billed as a local call
How long does the transfer (porting) process take?
Intercarrier - 30 mins to 2.5 hours
Intermodal - 2 business days
Interbrand - Instantaneous
What do customers receive once enrolled in TOS?
A direct link to the Norton 360 portal and a verification pin and a welcome letter
TRUE OR FALSE: Stream+ Basic supports Full HD in 1080P and Ultra HD (4K).
How much is the USA Easy Roam 14-Day pass?
$60
BONUS: Spin the Wheel
+400
DEDUCTION: SPIN THE WHEEL
-400
BONUS
+500
What are the included benefits under Amazon Prime?
Amazon Prime Shipping, Amazon Photos & Amazon Drive, Amazon Music, Prime Reading, Prime Gaming, and Prime Video
Explain how the Easy Roam gets triggered while the customer is traveling?
-Use data, send a text, make or answer a call, or check voicemail.
What are the long-distance add-ons can a customer get if they need calls from Canada to Singapore?
International Calling $7 120 minutes
World Bundle 1000 minutes
Explain Mixed Service
When a customer ports their number to another carrier they may experience mixed service for a short period until the transfer is completed. During this time: