All About CDI
Bridget Harmon's job at DCGD?
General Manager
Finish the Walt Disney quote: “Do what you do so well that they will want to see it again and ___.”
Bring their friends
How many Food and Beverage venues do we offer our guests?
3- First Turn, Trophy Bar, and The Fascinator
What is the last step of the Guest Service Steps?
4. Thank the guest
How many properties does Churchill Downs Incorporated (CDI) own and operate?
29+
One of our “Non-Negotiables” is to build lasting ___ with guests.
Relationships
What does HRM stand for?
Historical racing machines (HRMs), also known as historical horse racing, are electronic gambling terminals that allow players to wager on replays of horse races that have already been run.
What is the philosophy behind “Give ‘Em the Pickle”?
Exceed expectations by adding personal touches to guest service
What is the role of Kim Dickey?
VP of HR – Gaming
True or False: Culture is only about how leaders act, not team members.
False
Where can guests place Sports Bets?
Bets can be placed at the Cashier & Player Services (the Cage) and the Kiosk machines.
In the LEARN service recovery model, what does the “R” stand for?
Resolve