Refinance
Purchase
General
Renewals
100

Is an appraisal required when refinancing? 

Yes

100

Can a down payment be gifted? If yes from who?

Yes, immediate family members only (parents, grandparents, siblings) 

100

Can clients with a mortgage increase their monthly/bi-weekly payments?

Yes

100

Can you send a lead when someone wants to be contacted by the mortgage renewal team? 

No, just send them a message via chat.

200

What is the product called when clients what to obtain a loan using their home's equity? 

Refinance/HELOC

200

What is the product called when client wants to obtain a loan on a NEW property? 

Mortgage

200

What percentage can a client pay down their mortgage each year if they have a standard mortgage?

20%

200

Who takes care of mortgage renewals? 

Mortgage Renewal team

300

does the HELOC have a fixed interest rate?

No, it is variable. 

300

What is the minimum down payment a client can give when purchasing a home to live in?

5% down payment

300

What is the mortgage product called when they can only do a 10% yearly repayment on their mortgage? 

Rate First Mortgage

300

how do you find which renewal specialist to contact? 

go under the clients mortgage BP, under upcoming activities will be an activity assigned to the mortgage renewal specialist. 

400

Why would a client want a HELOC (home equity line of credit) instead of a LLOC (Linked line of credit)?

- lower interest rate
- we can usually approve them for higher amount

400

What is the minimum down payment a client can give when purchasing a rental home where they do not plan to live? 

20%

400

Why would you refer a client to the Agriculture team (Joey and Eva) instead of to the personal mortgage side (Miakayla and Barb)? 

When the client wants to purchase Raw land and does not plan to build a home and/or if they are buying more land then 160 acres.

400

In what situation would Miakayla or Barb discuss a renewal with a client instead of renewal team? 

if client speaks German and can not communicate with renewal team and/or it is not within 6 months of the client's renewal date. 

500

What are the 3 different ways a client can refinance? 

1. HELOC (Home Equity line of Credit)
2. Adding to their current mortgage
3. getting a second mortgage 

500

What down payment amount does a client have to have at minimum to purchase raw land?

25%

500

What are the 5 questions to ask a client when they come in wanting a mortgage?

  1. Have you found a home you are wanting to buy or would you like a pre-approval?

  2. What amount would the mortgage or pre-approval be for?

  3. Would you prefer a phone or in branch appointment?

  4. How soon do you need this approval done?

   5. Is this mortgage in your name alone or do you         want it joint with someone else?

500

Is there a pre-payment penalty when clients want to renew before their mortgage is up for renewal? 

Yes if it is not within 6 months of renewal date

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