Front Desk
ID and Insurance Card
What items should be scanned in patients chart on first visit?
Braeden, Bethany, Abraham, Joshua and Steven
Who are the APP's for MOSA North and South?
Gaby, Joseline, Amanda
Who schedules surgeries for the clinics?
Good morning, thank you for calling Methodist Orthopedics
What greeting should you use when answering the phone
A medical procedure cannot be performed without this
What is an informed consent
Date of birth, Social Security number, Address
What is considered Protected Health Information
Dr. Edward Mairua and Dr. John Harris
Who are the Ortho docs at MOSA Mansfield?
Completes FMLA, disability paperwork and orders supplies.
What are some of the duties of the back office coordinator?
Thank you for holding I apologize for the wait
What should you say when coming back to the line after placing the call on hold.
Euflexxa, Durolane, Monovisc, Synvisc One
What are Visco supplement injections
A specific amount of money that the insurance must pay before an insurance company will pay a claim.
What is a deductible
Alysia Robles
Who is the Practice Manager for MOSA
Responds to patient refill request, and answers medical questions
What are some of the Triage MA duties?
Name, DOB, address and phone number
What information should be verified before giving a patient any information.
Fluid being removed from joint space to be tested
What is an aspiration
The set amount of money due at each office visit.
What is a copay?
VP of Specialty Services
Who is Stephanie Sturgin?
Denise and Natarsha
Who are MOSA's referral coordinators?
Patient name, contact phone number, person calling, description of reason for call and current pharmacy.
What should be included in a phone message from a patient.
ORIF
What is open reduction internal fixation
Health Information Portability and Accountability Act
What does the letters HIPPA stand for
Director of Operations Neurosciences and Orthopedics
Who is Nasser Ashour?
Gladys, Ruby, Melodie, Amari, Juana, Isabel
Who are the PSR's for MOSA North and South
The language line service that we use at Methodist.
What is Proprio?
The preliminary assessment of patients in order to determine the urgency of their need for treatment
What is triage?