Comarch
Bookings
EMS
Mosaic
WILD
100
base
What is the name you will see in Comarch identifying MOSAIC members?
100
Repeat traveler, find and profile button on passenger details screen
What are the three ways to add a Mosaic profile?
100
Something Mosaic can now pay for with points
What is EMS?
100
Oct 25th
What is MOSAIC launch day?
100
$1.00
What is the amount we refund to the JT pseudo CC used for EMS paid with points?
200
redemption transaction tab
What is where you look for specific info on flights/seats paid with points?
200
Primary
What is the first person on a PNR?
200
refund TK to JT card and verify TM
What do you do after cancelling EMS paid with points?
200
Free 2nd bag, Even More Speed, etc.
What are perks for MOSAIC?
200
can now be paid for with points.
What are EMS seats and someday other ancillaries?
300
Elite Tier tab
What is where you can view the customers progress towards MOSAIC status?
300
something we no longer waive
What is change/cxl fee for the formerly known as TOP 5000?
300
JT + 8279 + 00 + TB#
What is the MOSAIC pseudo CC# used to pay for ancillaries like EMS?
300
6 FREE EMS seats
What is perk for 2012 year Mosaic members only?
300
base
What is how you reccognize a MOSAIC member in TrueBlue Admin?
400
Communication Tab
What is the place to locate ALL email marketing communications customer has received from JetBlue? (not itinerary, Travel Bank etc)
400
Redemption PNR's ticketed in Interact prior to Oct 25th and online prior to Sep 1st.
What is migrated redemption PNR?
400
"Booked 2 of 6 FREE EMS on PNR WXYZAA"
What is the proper documentation in the very begining of comment when using the 6 FREE EMS given to first year MOSAIC members?
400
Fly 30 Segments & reach 12,000 base flight points.
What is qualification for MOSAIC?
400
dedictated hotline for MOSAIC members where they must enter their TB # to get moved to the front of the queue.
What is 1-877-JETTRUE?
500
NOTHING past UUI except who you are speaking to
What needs to be verified when speaking to a MOSAIC customer?
500
We no longer have to do this with EMS TK's
What is re-validate? (re-associate)
500
BLANKETS/MOVIES
What are the ancillaries that could be paid with points? (eventually...someday)
500
Earn 15,000 base flight points by spending $5,000 on JetBlue flights within 1 calendar year
What is qualification for MOSAIC?
500
Kris & Kelle
What are the names of the fabulous MOSAIC trainers?
M
e
n
u