Desk Duties and Customer Service and LOC
The document you must check for issues or updates daily.
What is OneNote?
What is Chargerback?
The Moseley Center opened in the year ____.
What is 1994?
The uniform staff should wear at the front desk.
What is a Moseley vest, name tag, and appropriate clothing?
The two numbers that you should call when there is a major threat to the campus or the safety of the building.
Who is 911 and campus police (5555)?
You can shut down Tap House events for _____?
What is someone throws up, unapproved alcohol, drug use, etc.?
The amount of time that a delivery held before being discarded?
What is 48 hours?
Name one feature added in the 2013 expansion.
What is Lakeside Dining Hall, Mill Point Catering, or Winter Garden Café?
Staff are allowed to use their phones at the desk and take personal phone calls.
What is only with professional staff approval or in an emergency?
Young Commons is the _______ for Moseley.
What is the evacuation rally point?
Can you be interviewed or surveyed during a shift?
What is no, only off-duty and without Moseley gear?
A card that should be checked before giving edible delivery items to students.
What is a student ID or Phoenix Card?
What British leader spoke at the 1995 dedication?
Who is Margaret Thatcher?
The action the LOC takes on weekend mornings.
What is call the front desk to make sure there are no issues?
What item is available at the desk for treating minor cuts and scrapes?
What is the first aid kit?
The order of priority for the front desk tasks is _____.
What is serve customers, answer calls, check items in/out, review emails, update event systems, and manage Chargerback and deliveries?
Vendors who we are not allowed to accept items from are ____.
What is Veho, Uber Eats, Door Dash, and other non-approved vendors?
The total square footage of the building and original cost to build it.
What is 74,000 square feet and $7 million?
What happens after repeated or serious policy violations?
What is a strike, suspension, or possible dismissal?
During an active shooter situation, what should you do if evacuation isn’t possible?
What is hide, silence devices, and barricade the room?
Items we can accept at the desk.
What is edible arrangements, floral arrangements, and baked good deliveries?
The form that should be completed by vendors and recipients during deliveries.
What is the QR code, or vendor delivery form, or student pickup form?
The previous student center was located in this building.
What is the Long Building?
Leads should serve as ________ for the front desk staff?
What is lead by example?
After finding a suspicious item, what’s the first thing you should do?
What is don’t touch it and contact Campus Police and staff immediately?