Expectancy Theory
What are the 3 components of expectancy theory?
Expectancy, Instrumentality, valence
What does LAER stand for?
Listen, Acknowledge, Explore, Respond.
Name one common barrier to communication.
Distractions, assumptions, emotions, or bias.
What’s a “barrier phrase”?
A phrase that shuts people down (e.g., “Calm down”).
What’s one way to motivate a teammate?
Listen and show appreciation.
“If I try hard, I can do well.” Which part is this?
Expectancy.
What does “Acknowledge” mean?
Show you understand the other person.
What’s one emotional barrier?
Anger or frustration.
Turn “You’re always late” into a better phrase.
“Let’s talk about how we can manage time better.”
What happens when people feel heard?
They feel motivated and respected.
“If I do well, I’ll be rewarded.” Which part?
Instrumentality.
Give one example of good listening.
Making eye contact, nodding, not interrupting.
What’s a simple way to reduce barriers?
Pause and listen first.
Why is feedback important?
It helps people improve and stay motivated.
What’s one key to good team communication?
Clarity and empathy.
“This reward really matters to me.” Which part?
Valence.
What happens when we don’t listen?
Misunderstanding or loss of motivation .
What’s a physical barrier?
Noise or bad internet connection.
What tone should you use for feedback?
Calm, respectful, and supportive.
Which skill builds trust fastest?
Active listening.
How does good communication motivate people?
It makes effort, performance, and rewards clear.
Which LAER step connects to giving feedback?
Respond.
Why is removing barriers important?
It helps people feel heard and respected.
How does feedback connect to motivation?
It shows performance is noticed and valued.
Finish the phrase: “Through listening, we don’t just communicate — we ___.”
Connect.