Communication & Listening
Barriers to listening
Bias, distraction, assumptions, burnout
OARS
Open-ended questions
Affirmations
Reflections
Summary
Listening Skills
Limit your talking, clear mind
DARN
Desire
Ability
Reason
Need
Three MI styles of communication
CATS
Commitment
Activation
Taking Steps
Change vs. Sustain Talk
Change talk: "I want to change my life."
Sustain talk: "I've been this way for too long to change."