Core 1
What is Core 1?
We value our Team Members as our greatest strength.
What are the 3 steps of service?
1. Genuine Greeting 2. Authentic Connection 3. Genuine goodbye
What is Core 3?
We are admired for our fitness innovation and experience.
What is Core 4?
We Lead by delivering 5-star cleanliness.
When was Movati's inception?
1997
Dress code falls under which non-negotiable?
I am proud of my professional appearance, language, and behaviour.
What is Core 2?
We serve our Members through authentic connections.
What is a new service that was added to our club in 2023 and kicked off strong in 2024.
Pilates Reformer
What is the non-negotiable focused on your environment in your department and club?
I am responsible for maintaining an immaculate and polished environment within mu department and club.
What year was Movati Richmond Hill built?
2018
You are "blank" when you represent Movati outside of your working hours.
An Ambassador
What is the word to describe a experience that you remember forever? In relation to the non-negotiables.
Memorable
What is a form of connectivity that all members have the benefit of taking part in when they join Movati.
Game plan session or Small Group Class
What is the meeting held monthly around helping make our facility safe and accident free.
Joint Health and Safety Meeting.
Who is the current COO of Movati Athletic
Tyler Ostrem
Which non-negotiable refers to how you and others are treated?
I treat all team members and members with respect and genuine care.
What is the art of member management when something goes wrong?
Service Recovery
What is the non-negotiable focused around your personal fitness and mental fitness.
My personal healthy way of life is fueled by Movati.
What is the tool used to input broken equipment?
HIPPO
How many members do we currently have attending our club on a daily basis? (Average)
2500
Give an example of how team members are treated as our greatest strength.
ex. Rally, events, team member appreciation days, internal growth and development, investment in education and coaching etc.
When a member is late for a class how do you make it right by the member?
ex. offer to book them into another class, show them the weight floor and have them try some new workouts, PC demo, etc.
Name 3 signature classes?
Barre flow, Movati Drums, Aerial Hoop etc.
Who is responsible for cleaning the facility and ensuring our club maintains 5-star cleanliness?
Everyone!
How many employees were hired by Movati in 2023?
985 out of 30000 candidates.