Move Team Roles
This Move teammate is often an Executive Assistant (EA), Space Project Manager (SPM) or Space Coordinator assigned to a move that is responsible for move main contacts, leader move communication, and origin & destination content.
Who is the Point of Contact?
This survey allows customers to tell them if the Amazonian has items on site, verify their current assigned location, and provide approval for vendor-assisted packing support.
What is an Pre Move Survey?
These individuals staff Packing Support and Post Move Centers.
Who are the Move Ambassadors (MA) and Project Managers (PM)?
This is the #1 best practice to follow when inputting data into the Move List.
What is copy and paste as values?
The stages of a move.
What is 1) Engagement 2)Prep-Work 3)Packing Window 4)Move Execution?
This Move teammate is creates the move schedule, accountable for Leader Move Communication, and staffs Packing Support & Post-Move Centers.
Who is a Project Manager?
These are any buildings on your move list that are not part of your core origin/destination building(s). You can request assistance with these by using the Deliverables Smartsheet.
What is an outlier?
This is where the Packing Support Center is located.
What is virtual or in the physical origin building?
This excel tab is where Move Ambassadors record which individuals are virtual, out of region or no-longer works the team/Amazon.
What is the Removed tab?
This email is used to send out comms and respond to customer interactions (Post-Move Support follow up, data verification, follow up to an in-person question(s) about a move, etc).
What is MyMoveSupport?
This Move teammate performs the FMS bulk upload the Thursday before the BIS.
Who is the WOC?
This internal website is where change is reflected after completing the FMS upload.
What is PhoneTool?
The Move Ambassador gives the Amazon PMHC Trouble Ticket to this person.
Who are the Move Vendors?
These are conducted by the MA to ensure that customers who have previously indicated they would self-pack have done so as a part of the Move process.
What is a Packing Audit?
This is the starter gun for the MA on a new move. It includes: project details like the project details and BIS day.
What is an engagement email?
This Move teammate provides general backup/support for all MA activity, develops training and education opportunities for POCs and MA team, and tracks org deadlines and trends.
Who is a Senior Move Ambassador (SMA)?
This is where an MA can find a floor plan for their Origin/Destination Walk.
What is FMS?
This person provides the Move Ambassador with destinations.
Who is a POC?
The raw data from QuickSight and FMS are complied to create this for the POC to verify origins.
What is an Employee List?
These template documents are created and updated by the DCM of a move and are used for sending out messages to our customer.
What are comms?
This Move teammate supports new move program processes, assists with origin, destination, pre, and post walks as needed, and monitors all Customer and EA feedback surveys.
Who is a Move Support Assistant (MSA)?
These should be called out to the POC if an MA comes across them during an Origin/Destination Walk.
What are squatters (employees working at a non-assigned seat), large items (bookcases, couches, furniture, et.c), missing IT, missing desks, curved monitors, full fridges, and alcohol?
Post Move Support Centers begin on this day.
What is the BIS day?
This tab is where the MA should input the raw data report.
What is the QS Pull tab?
This establishes that the Move Team must respond to general emails in a 4-hour window.
What is a Service Level Agreement (SLA)?