ONNC
How many days do we need to schedule an ONNC?
What is 3 calendar days
How many days do we need to schedule an OFFL/ Turn Off?
what is 5 business days
How can you identify bad debt customers in CIS?
What is the multi-inquiry form, and customer maintenance form
How much is the reconnection fee?
what is $35.00
What does the UCAMVIN form generate?
What are Move In/ MOve Out service orders (ONNC and OFFL)
How much is the establishment fee for gas or water service?
what is $35.00
True or False: DPU offers seasonal Turn offs?
What is False?
The required deposit for Gas Heat when no deposit is on file.
What is $200?
What must a customer pay if gas or water service is stopped due to non-payment?
What are past due charges, a deposit, and reconnection fee
Customers with service in Henrico, Chesterfield, or Hanover counties are called this.
What are nonresidential customers?
ONNC service orders are also referred to as ...?
What is New consumers, Connects, and New Services
Only this person can request to establish new service or restore service.
Who is the account holder?
True or False: Bad Debt customers always have to pay deposit up front.
What is True
Customers with accounts in good standing within the last 12 months do not need to pay a deposit or have this service run.
What is Equifax?
A deposit may be waived if a customer provides this document showing 9 months of satisfactory payment history.
What is a Credit Reference Letter?
Under what conditions can a deposit refund be issued?
What are: account not in default, good payment history for one year or more, service less than one year requesting finalization.
This type of user can make changes or request information but cannot start new service.
Who is an authorized user?
A “Bad Debt” status stays on a customer’s record in CIS for this many months.
What is 999 months?
What is the typical additional deposit required if a full deposit is already on file and the service is disconnected?
What is $25.00?
Only these individuals are charged for stormwater services.
Who are property owners?
What system may determine whether a deposit is required based on identity check?
What is Equifax?
What is the result of closing an OFFL service order?
What is inactive status
Even if Equifax returns “No Deposit Required,” customers with this flag will still owe a deposit.
What is a Bad Debt flag?
When service is disconnected for non-payment, deposits are always required in this situation.
What is service restoration?
What is required to open an Active account for billing services?
What is a start (IN) meter reading