Connects
Disconnects
Account Initiation
Misc.
Commercial
100

All Connect orders must be scheduled within…

5 business days

100

This is the disconnect completion method when there is a LEAVE ON FOR LANDLORD AGREEMENT

What is CPR

100

These are the 2 hurdles a Residential customer must go through for Account Initiation  

POS ID, Proof or Residency (no longer) and Unpaid Bill

100

Meter Sets are HELD with this

What is an Obligation 

100

This is the method called for searching for a Commercial Customer

What is 432

200

This Residential Customer Type must be submitted to EXPERIAN  

ALL -Individual Customers - New Applicant, Applicant, and Current Customer

200

This is the meter status after a Disconnect Order is Completed and locked in the field

What is Inactive Off

200

This is the Customer Type that is HELD for an UNPAID Bill

What is an Applicant

200

Deposits are calculated equal to

2x the Average Bill

200

Commercial customers should not be held for this

What is a Deposit

300

What completion method should you use if a Customer is starting service at a location with the meter status of ON or Office Off?

What is schedule CPR

300

Whenever scheduling a Disconnect order with an outside meter we must always ask the customer this

Are their any obstructions, is the meter accessible

300

These comments are required on an "Denial of Service" Account Contact whenever a customer fails POS ID

  • Meter number
  • Customer ID#
  • Salesforce Case#
  • Date of Service Request
  • Good contact number for customer when documents are processed
  • Add customer email address
  • Indicate if customer would like paperless billing
300

Agents must follow this process when a RESIDENTIAL customer requests a Meter Set for a Meter Size 800 or higher

What is call Customer Connections

300

What two obligations are used to HOLD a Commercial Connect

Business papers and Application

400

Back dated connects happen on this date.

What is a date in the past

400

A Disconnect order must be completed and locked in the field unless

There is a matching connect or Leave On for Landlord Agreement

400

These are the 3 steps to perform when holding a customer for an UNPAID BILL

What is 

1. Premise Obligation

2. HELD Connect 

3. Unpaid Bill Special Notation  


400

When a premise hasn't had gas service in over 1 yr or long or a previously had a fire, they need this performed by a licensed plumber and need a copy

What is a Pressure Test Certificate

400

When a Commercial Customer calls and fails Authentication, what is the correct verification process

  • Account Number or Address
  • Company Name / Name of Account Holder
  • Full Name of Caller & Position with Company
    • Note this in the system
  • Last four of Tax ID Number
  • Mailing Address on the Account
  • Email Address - if one is on file
  • Last four of the Bank Account Number on file
  • Exact Amount of the Last Payment Made or Bill Amount
500

This is the most important question we ask the customer before starting service

Have you ever had service with us before

500

This is what happens to the Active Customer at a premise when a new customer calls to Start Service  

What is Force Final 

500

Current Customers requesting service can be held for this

what is Deceased Minor or Fraud

500

Completing a Connect or Disconnect order using FWC requires the customer to

What is provide a meter reading

500

Obligations for Commercial Customers are placed here

What is the Premise

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