Connects
All Connect orders must be scheduled within…
5 business days
This is the disconnect completion method when there is a LEAVE ON FOR LANDLORD AGREEMENT
What is CPR
These are the hurdles that a Residential Current customer must go through for Account Initiation
Deceased Minor and fraud
Meter Sets are HELD with this
What is an Obligation
This is the method called for searching for a Commercial Customer
What is 432
This Residential Customer Type must be submitted to EXPERIAN
ALL -Individual Customers - New Applicant, Applicant, and Current Customer
This is the meter status after a Disconnect Order is Completed and locked in the field
What is Inactive Off
These two customer types have responsibilities
What is an Applicant and New Applicant
Deposits are calculated equal to
2x the Average Bill
Commercial customers should not be held for this
What is a Deposit
What completion method should you use if a Customer is starting service at a location with the meter status of ON or Office Off?
What is schedule CPR
Whenever scheduling a Disconnect order with an outside meter we must always ask the customer this
Are their any obstructions, is the meter accessible
These comments are required on an "Denial of Service" Account Contact whenever a customer fails POS ID
Agents must follow this process when a RESIDENTIAL customer requests a Meter Set for a Meter Size 800 or higher
What is call Customer Connections
What Obligation and type is used to HOLD a Commercial Connect
Customer to call: Application
Back dated connects happen on this date.
What is a date in the past
A Disconnect order must be completed and locked in the field unless
There is a matching connect or Leave On for Landlord Agreement
This two things will prevent a connect order from going to the field
What is a Special Notation and Obligation
When a premise hasn't had gas service in over 1 yr or long or a previously had a fire, they need this performed by a licensed plumber and need a copy
What is a Pressure Test Certificate
When performing Non-Individual Customer Verification and they fail Authentication, what is the correct verification process? (all details)
This is the most important question we ask the customer before starting service
Have you ever had service with us before
This is what happens to the Active Customer at a premise when a new customer calls to Start Service
What is Force Final
Current Customers requesting service can be held for this
what is Deceased Minor or Fraud
Completing a Connect or Disconnect order using FWC requires the customer to
What is provide a meter reading
Obligations for Commercial Customers are placed here
What is the Premise