Our Vision
To help every patient
To match every need
To serve every Canadian
What is Our Vision?
How we define our goals
We are Canada's Biological Lifeline
What is Our Mission?
Our core purpose and how we achieve our vision
Safeguard
Engage
Improve
What is Our Operational Pillars?
Quality Policy | Leadership Commitments | Commitment to Donors
Blood for Life
Plasma for Life
Stem Cells for Life
Organs & Tissues for Life
What is Our Areas of Expertise?
Our areas of activity
Transfusion - Transplant
Integrity
Collaboration
Adaptability
Respect
Excellence
What is Our Values?
The standards that guide our ethics and behaviour
We do the right thing, always.
We do what we say we will do.
We share information in an honest, transparent manner.
We follow policies, processes and regulations.
What is Integrity?
We help each other.
We engage those who are affected by our decisions.
We listen with an open mind.
We focus on solutions.
What is Collaboration?
We embrace change.
We are always learning.
We seek new ideas and opportunities.
We integrate better ways of working, quickly.
What is Adaptability?
We treat everyone fairly.
We are considerate and courteous to everyone.
We value diversity in all its forms.
We create and nurture an environment where everyone feels included.
What is Respect?
We give our best every day, in all that we do.
We take ownership of our work.
We continuously improve our processes, products and services.
We set increasingly higher standards for ourselves.
What is Excellence?
The part of our vision statement that speaks to how we exist to serve patients.
Patients are at the forefront of everything we do.
We aim to help every patient in transfusion and transplantation have better health outcomes.
What is To Help Every Patient?
The part of our vision statement that speaks to how we match blood types, stem cells, organs and tissues.
We match our products and services with what our hospitals and healthcare providers need.
We match our priorities with those of our funders.
What is To Match Every Need?
The part of our vision statement that speaks to the fact that we are publicly funded.
We must continually earn the right to serve.
This is our commitment to Canadians.
What is To Serve Every Canadian?
Adopt a quality-first attitude
Do the right thing first
Do it the right way
Do it every time
Raise any concerns
What is Safeguard?
Find opportunities to connect and collaborate
Actively listen
Engage in meaningful dialogue
Be open and transparent
Proactively solve problems and issues
What is Engage?
We encourage you to share your connection with Canada's Biological Lifeline on social media and yammer, so you may inspire others.
This is how you tag us so we can like and share your posts.
What is @CanadasLifeline or #CanadasLifeline?
Always look for a better way
Document and help implement best practices
Learn, create and share knowledge
Help us become more efficient
Contribute and make a difference each day
What is Improve?
We set the tone for our culture
We build and support great teams
We achieve results and seek continuous improvement
What is Our Leadership Commitments?
Leading with the head and the heart
The part of our mission statement that relates to the fact that products we make available are living things, and must be handled with care, rigor and discipline.
Includes all of our life essentials: blood, plasma, stem cells, and organs and tissues.
What is Biological?
The part of our mission statement that relates to our higher purpose to save and improve patient lives.
We are part of a nation wide chain of links and infinite connections - connecting employees, volunteers, medical and research professionals, donors and recipients.
What is Lifeline?
Every day, we connect generous donors with recipients to help save lives.
We inspire Canadians to give by delivering an exceptional experience – easy and personal – where everyone feels valued.
What is our donor experience ambition?
Carry oxygen to the organs and tissues and removes carbon dioxide through the lungs. It is used during emergencies, surgeries and cancer treatments.
What is Red Blood Cells?
Protect the body from infection. They can also carry viruses and bacteria and, for this reason, are removed from any donated blood.
What is White Blood Cells?
Is a liquid component that carries nutrients to all parts of the body and carries waste products out of the body, acting like a cell transportation system. It is also rich in vital proteins used to treat patients undergoing extensive surgery or trauma, and patients with bleeding disorders.
What is Plasma?
Provide the basis for clotting, which helps control bleeding. It is used to treat patients with bleeding disorders and cancer.
What is Platelets?