Team Talents
There are three team talents that start with a C, what are they?
What is
-Collaborative
-Committed
-Competent
What are the 4 impressions?
What is:
1.This is a pleasant person who likes their job.
2.This is a competent expert.
3.This expert is committed to solving my problems.
4.I made a genuine connection with this person.
Who is the owner of Moxie Pest Control?
What is our mission statement?
We improve the quality of life for our customers, team, and community.
This team talent aligns with Moxie employees taking pride in their work/desk/environment?
-What is Respectful of appearance & property?
"Because we care about helping our customers, we take pest knowledge seriously"
References what core value?
What is Keep Improving?
How many branches does our call center service?
13
What are the 2 questions?
Are you completely satisfied with the service I provided you today?
Is there anything you can think that either myself, or someone here at Moxie, could do to improve the service I provided?
You're always seeking improvement. You love making small, short-term goals along with big, long-term goals and tracking your progress because that's how you get to be your best self. You look for new ways to learn.
What is Self-improvement?
"We eagerly take ownership of what's in our control to get the job done"
References what core value?
What is Be the Solution?
Who Pays us?
Who are the customers.
What is our contact center mission statement?
While living the Moxie way, we deliver an exceptional customer experience while openly adapting to change.
We practice and foster these talents in every aspect of our job and in all interactions with each other...
What are our team talents?
"We want to make our community a better place, and part of that is being a friendly neighbor"
References what core value?
What is Be Nice?
What is the max mileage when you schedule a customer on a regular route?
3 miles
Complete the sentence:
Consequently, I like this person ______________
What is: Consequently, I like this person and trust Moxie with my home and family.
What are the 8 team talents?
What is:
Genuine, Nice, Committed, Competent, Collaborative, Self-improving, Respectful of apperance & property, safety-minded.
"Every day, we uphold high standards of safety and ethics to ensure our customers feel secure and happy"
References what core value?
How many different pest services do we offer?
4
Grow, Operational Excellence, Putting People First, getting into the Customer Mindset, and innovating is Moxie's plan to?
What is complete our mission?