Productivity
The calculation of widgets completed over a specified time frame
What is RPH or WPH
99.17%
What is our current Quality Goal? (monthly or yearly)
100%
What is our Monetary Service Level daily goal?
91%
The requests coming in from all sources and how many resources needed
What is Demand and Capacity
99.36%
What was our quality for March?
90%
What is our daily Transfer Goal?
The strategic approach that helps businesses predict their future labor needs. It involves analyzing various factors to determine the right number of employees needed at any given time.
What is a forecast?
Monetary Team Average (Monthly)
What is 165 Widgets
Less than or equal to 2 errors
What is our LTQT Quality goal?
43%
What is our daily shrinkage goal?
The involvement and enthusiasm of employees in their work and workplace. This helps you measure and manage employees' perspectives on the crucial elements of your workplace culture.
What is Crew Engagement
Clerical Team Average (Monthly)
What is 305 Widgets
85%
What is our Adherence quality goal?
The actual number of cases sorted to another business area or closed in the "sort" task.
What is Route to External
The practice of learning new skills and honing existing ones and grow their competencies across different areas.
What is crew development?
Total Team Average (Monthly)
What is 496 widgets
99.21%
What is YTD quality?
A formal business document outlining potential performance issues hindering the employee's progress in reaching standard goals.
What is a PIP
The process when an employee evaluates their performance, and determine their strengths and flaws during this process. They can identify their areas for improvement and compile a record of their achievements for the year.
What is Mid-Year / Year End self appreasials