Attendance
Arriving late or leaving early for your scheduled shift will result in deductions from which employee’s time balance?
Unpaid time off balance
What is the documentation an employee must provide to their manager for Jury Duty Leave?
Jury duty summons, Proof of jury duty service
Employees must formally request vacation dates in Rippling with this many business days in advance.
5 business days
True or false verbal coaching's need to be documented?
True- fill out verbal warning template, follow up conversation via email to advocate and CC HR
What is EAP?
An Employee Assistance Program (EAP) is a voluntary, confidential, and free program that helps employees with personal and work-related issues that may affect their job performance, health, and well-being.
This type of disciplinary action can occur if an employee fails to notify both their supervisor and the attendance email of an absence or tardiness.
Counseling or corrective action
Full-time employees who have completed this many months of service are eligible for 4 days of paid bereavement leave.
What is 3 months
This day, separate from existing sick leave, is provided to employees for personal health and mental well-being.
a Well-being Day
An advocate has been without internet for 3 days. True or False: They receive 2 hours of Internet Outage pay per day?
False, the policy states that The company's policy allows for a maximum of two hours of paid time off. If the internet or power outage extends beyond two hours, the employee will need to request any additional missed hours as unpaid time off.
True or False: American with Disabilities Act (ADA) accommodations extend to having to care for family members
False, ADA is only applicable to the employee
What action is needed from a manager, when an employee is a no call, no show?
To reach out and check on their status and safety via personal email
This type of documentation must be provided to Human Resources when requesting Natural Disaster pay
Evacuation notices, weather advisories, or other proof of a natural disaster in the area
This type of plan, when in effect, may require employees to adjust their vacation plans to ensure optimal focus on meeting improvement goals
Performance Improvement Plan (PIP)
After how many tardies, early departures, and/or absences should an employee be coached on their attendance occurrences?
3 occurrences within one month displays a pattern. This threshold warrants a conversation to check in and let them know that you notice the pattern. Best practice is to follow up with an email to recap the conversation. You can blind CC HR, on check ins.
What’s the maximum sick time hours that can be rolled over into the next year?
64 hours
The advocate receives last-minute notice for back-to-school night tomorrow. They tell you they need the time off to be there. What time balance is this under?
What is UPTO
The policy allows employees to request paid time off due to internet or power outages only after providing this.
What is documentation of the outage
Which advocate levels accrues Paid Time Off and Sick Leave time in one bucket?
Apprentice in Training, Apprentice Advocate, and Associate Advocate
An employee starts oversharing Private Health Information, how do you respond?
To avoid personal liability, stop the conversation and let the employee know they need to reach out to HR as they're equipped to navigate these conversations. Send a follow up email to HR to inform them of the situation.
HR will request this form from an employee that’s been out for an extended period of time due to medical concerns, they can’t come back to work until this form is received.
Fit For Duty
This department is responsible for approving up to 3-4 days of sick time
Workforce Management
True or False: It is within your scope as a manager to escalate a corrective action to what you feel best aligns with the severity of the event and/or misconduct that occurred.
True. Disciplinary actions can range from a formal discussion with the employee about the matter to immediate discharge, depending on the severity of the incident.
True or False: Floating Holidays are prorated for new team members
False, regardless of when an employee joins MPA they receive 4 Floating Holiday days
You suspect an employee is under the influence, what steps do you take?
1. Connect with your manager and give an overview of the situation. 2. Meet with the employee, have your manager present as a witness. 3. Follow up with HR to ensure appropriate documentation and if needed schedule a drug test.
When is an employee eligible FMLA?
They will be eligible after working a consecutive 12 months and 1,250 hours at the company