Visit Types
Amanda is calling to follow up with her PCP after being discharged from Houston Methodist West on Saturday. The visit type is ___________.
What is "Hospital Follow-Up" ?
This section in Kyruus displays the epic department name for sending telephone encounters and scheduling.
What are "General Notes" ?
When a male patient is experiencing a UTI symptom and their PCP is not available, these options will be provided to the patient in order to complete the correct urgent symptom workflow.
What is "Provide the patient an option to send an urgent message to the patient's PCP or offer a different doc to be seen for the symptom"?
The number of hours received for paid time off during every pay period for full-time employees who have worked with Houston Methodist for less than two years.
What is "4.62 hrs"?
Lyrics: I'll be dreaming of you tonight
'Till tomorrow
I'll be holding you tight
And there's nowhere in the world I'd rather be
Than here in my room
What is "Dreaming of You" ?
Mark is needing to establish care with Dr. Patricia Thompson. He is requesting a physical examination and labs upon visit. The correct visit type is _______.
What is "New Patient" visit type?
In this section of Kyruus a scheduler will view all of the provider's scheduling preferences.
What are "Clinical Notes" ?
Mr. Jones is an established patient of Dr. Kimberly Gray. He would like to transfer his care to Dr. Patricia Allamon. The correct transfer of care process and appointment notes will be, ___________.
What is "Schedule the patient three days out and document in the appointment notes, patient of ____ along with reason for visit" ?
This is a new scheduling application within EPIC that should be used by all PCG Schedulers.
What is "Book It"?
Lyrics: Don't treat me to the things of the world
I'm not that kind of girl
Your love is what I prefer, what I deserve
Here's a man that makes me then takes me
And delivers me to a destiny, to infinity and beyond
Pull me into your arms, say I'm the one you own
If you don't, you'll be alone
And like a ghost Ill be gone
What is "Single Ladies" ?
Tina was discharged from the hospital for COVID pneumonia. She is needing to see a PCP to follow up on her visit. Tina advised that she's never seen a physician with HMPCG.
What is "Mychart New Visit Type"?
In this section of Kyruus a scheduler will view the list of in-network payors for the provider.
What is "Insurance" ?
Mr. Johnson received his first three COVID vaccines at the JRB COVID Vaccine Clinic. He is now calling to schedule an additional vaccine, but he has not been seen by Dr. Simpson since June 2019. The agent will advise the patient of their options for receiving the COVID vaccine.
What is.... "Offer the patient a new patient appointment or advise the patient to receive vaccine at their local pharmacy".
This performance metric expects an agent to complete their calls within an average of five minutes or less.
What is "Average Handle Time" ?
Lyrics:
Girl, close your eyes
Let that rhythm get into you
Don't try to fight it
There ain't nothing that you can do
Relax your mind
Lay back and groove with mine
You gotta feel that heat
And we can ride the boogie
Share that beat of love
What is "Rock with You"?
Natalie calls to schedule an appointment for her four month old daughter. The correct visit type is ________.
What is "Well Child visit type" ?
This section in Kyruus will provide address and phone number details of each clinic where the provider may practice.
What are "Locations" ?
Tina was diagnosed with COVID six days ago. She is now experiencing a new symptom and is requesting an immediate appointment. The scheduler has confirmed that the patient's PCP has no virtual appointments available. The scheduler will now offer Tina an appointment with ____________.
What is the Same Day Clinic?
The amount of minutes you have to clock in before being considered tardy.
What are three minutes?
Lyrics:Well I guess I was wrong I just don't belong
But then I've been there before
Everything's all right I'll just say good night
And I'll show myself to the door
Yah I didn't mean to cause a big scene just
Give me an hour and then
I'll be is high is that ivory tower that you're living in
What is "Friends in Low Places"?
A new patient with stomach pain is being seen in the same day clinic but would also like to schedule a follow up with a PCP. The correct visit type _______.
What is "Same Day Clinic Transfer"?
This section in Kyruus will provide any new/updated preferences regarding any insurance/coverage plans that may be in-network with the provider.
What are "Payor Notes" ?
What is the "patient's chart"?
Agents should be business casual Mon-Fri. No leggings, tennis shoes, tank tops, crop tops, and jeans must be approved to wear on Fridays
What is "Department Dress Code"?
Lyrics: Turn up the music, let? s begin
Party on, party people, let me hear some noise
Party with Donald, Daisy, and the boys
There? s a party over here, party over there
Tossin? Donald up in the air
Now tryin to catch him, he falls down
What is "Whoomp there it is"?