CX Hubba Hubba
For every call, this is where we add the make, model and model year or VIN of the vehicle the caller is calling about.
What is the Vehicle tab. 🦉
The process where it stated when to thank a customer for holding.
What is TACT process?
Where you go to listen to your phone calls and see your QA Evaluations.
What is Verint. 👂
This paint color was deleted in 2023 on the Super Duty Pickup truck. 🎨
What is Atlas Blue? 🔵
Full verification per proccess. 🦖
What is the name, address, email address, & phone number of the person calling. ☎️
How often we put the vehicle info in the vehicle section when a customer calls about a vehicle.
What is every time and make sure always to double check.
The customer wants to know when the order bank will open for a F-150.
What is Vehicle and Order Availability. 🗒️
This needs to be offered when a customer Has a current vehicle order with their Vehicle Identification Number (VIN) or Has recently purchased a new vehicle (dealer stock, pre-owned, ordered, etc.).
What is DYF? 🦑
Hands-free highway driving technology. This available driver-assistance feature builds on existing technologies, like Adaptive Cruise Control and Lane Centering Assist, to enable hands-free driving.
What is BlueCruise. 🚗
The three ways to check for a PCO. 💰
In the order they should be done on a call.
What is the last name and zipcode, phone number, and then email?
When we leave a case open we need to mark this showing we are working the case.
What is a Case Assignment? 🐵
Mr./Mrs. <last name>, the program for which you are contacting us has closed. The offer requires sales delivery between <dates located in the offer terms and conditions>. Unfortunately, it is not possible to change the terms and conditions of the offer. Is in this article.
Vehicle Offers and Incentives
This is where we can find the payload information for vehicles.
What is Towing Guide? 🐉
The standard tires on the 2025 Escape ST.
What is 225/60R18 100H All Season (A/S) BSW.
The 5 sections of the QA form.
What is Engage, Appreciate, Respond, Support, and Resolve?
The location of the button we press to make an outbound call to a customer.
What is the Blue Phone icon in the Customer Tab? 🤙
Customer needs to get their vehicle Upfitted
What is Vehicle Upfitting Through the Ford Accessibility Program. 🦕
This is where we can go to see what is a part of a specific package on a vehicle. 🦮
What is the Order Guides?
This feature projects general driving information onto a clear pop-up screen in front of your windshield.
What is Head-Up Display? ☕
When a customer calls in about their order we must make sure they have this.
What is the tracking website.
The name of the phone system inside Cx Hub.
What is B&S. AKA Bucher & Suter. 🔪 🩺
What is Creating a Task? 🦇
This is where we can get dimensions as well as more information on different vehicle features. 📖
What is EsourceBook? 📘
What is the Cargo Height at rear-wheel centerline on the 2024 Expedition? 📏
What is 35 inches? 🐛
Must be done at least once every call and show your thanks to a customer letting them know that you appreciate them.
What is a Loyalty Statement. 🎀