CX Hubba Hubba
The process where it stated when to thank a customer for holding.
What is TACT process?
Where you go to listen to your phone calls and see your QA Evaluations.
What is Verint. 👂
Full verification per proccess. 🦖
What is the name, address, email address, & phone number of the person calling. ☎️
How often we put the vehicle info in the vehicle section when a customer calls about a vehicle.
What is every time and make sure always to double check.
The customer wants to know when the order bank will open for a F-150.
What is Vehicle and Order Availability. 🗒️
Hands-free highway driving technology. This available driver-assistance feature builds on existing technologies, like Adaptive Cruise Control and Lane Centering Assist, to enable hands-free driving.
What is BlueCruise. 🚗
The three ways to check for a PCO. 💰
In the order they should be done on a call.
What is the last name and zipcode, phone number, and then email?
Mr./Mrs. <last name>, the program for which you are contacting us has closed. The offer requires sales delivery between <dates located in the offer terms and conditions>. Unfortunately, it is not possible to change the terms and conditions of the offer. Is in this article.
Vehicle Offers and Incentives
The standard tires on the 2025 Escape ST.
What is 225/60R18 100H All Season (A/S) BSW.
The 5 parts of sections that QA form.
What is Engage, Appreciate, Respond, Support, and Resolve?
Customer needs to get their vehicle Upfitted
What is Vehicle Upfitting Through the Ford Accessibility Program. 🦕
When a customer calls in about their order we must make sure they have this.
What is the tracking website.
The name of the phone system inside Cx Hub.
What is B&S. AKA Bucher & Suter. 🔪 🩺
Must be done at least once every call and shows your thanks to a customer leting them know that you appreciate them.
What is a Loyalty Statement. 🎀