Terms
A tool you can use to help a beneficiary join/switch/disenroll from their plan
What is the Medicare Plan Finder
The location where you can take notes during Pase 2: Listen Question, and Confirm
What is the Dashboard (or CCO Whiteboard)?
The second largest health insurance program in the United States.
What is Medicare?
October 15th - December 7th
What are the dates for the Open Enrollment Period?
A resource you may use if a beneficiary from France tells you he doesn't speak English well.
What is the Language Line?
The script you use if a beneficiary claims they have not received their Medicare Advantage plan materials
What is the Plan Concerns and Complaints script?
Steven's favorite color
What is the color purple?
Beneficiaries have a guaranteed issue right to purchase this type of policy
What is Medigap?
IRMAA
what is an Income Related Monthly Adjustment Amount
A beneficiary can fill out this form to report that their income and situation have changed
What is the Life Changing Event Form?
The button you click with you need additional information for a claim
What is the Load Claim Details button?
An alternative item we can collect if a beneficiary does not want to release their Medicare number
What is a Social Security Number (SSN)?
You must do this before you can release information to an unauthorized caller with an MSN
What is passing disclosure?
to qualify you must have an individual income of $1,255 per month or less
What is Medicaid
The location where you open a call for someone who is not a beneficiary
What is the Contacts Screen?
The script you use when receiving a call from a State Health Insurance Assistance Program volunteer.
What is the Authorizations script?
An agency beneficiaries may visit if they need immediate proof of Medicare coverage.
What is the Social Security Administration (SSA)?
45,000
What is the number of people who die each year due to lack of healthcare access in the US?
Facilitated Enrollment Notice
What is a green letter?
An action a beneficiary can take to ensure Medicare does not enroll the beneficiary into a PDP
What is Opting Out of AutoEnrollments?
The fields that should be updated in the Activities List applet (2 items), when speaking with someone who is not the beneficiary.
What are the Caller Relationship and Caller Name fields?
The number of uninsured Americans (approximately)
50 million
What is the Centers for Medicare and Medicaid Services (CMS)