business management
IPC formula
de x orate x dom + net o
what are the uninsured losses
conversions, lot damage, undoc damage, employee dmg, detectable fraud
how to calculate assistant pay
# of units x net profit x %
account types
A- 100 % business
B- 50-75% business
C- 0% business
3 UNS
unknowing
unwilling
unable
back dating tickets
only for drop calls at shops/holiday weekends
examples of unlimited liability exposure
negligent entrustment, gross negligence, employee liability, false arrest, third party disclosure
how long until you are fully vested in 401k
4 years
5 target markets
insurance, body shops, service shops, competition, dealerships
ETFA
expectations
trainings
follow up
accountability
how to lower direct costs
grow fleet, collect on fuel, sale units,
what is the process when you find a firearm in a rental when it's been returned
do not touch, lock vehicle, secure keys, inform ABRM and BRM
what is the reason for my purpose my time
a day to get paid and volunteer at a non profit
4 Core Areas
1. profitability
2. growth
3. customer service
4. employee development
6 core competencies
leadership
sales aptitude
cust service
flexibility
communication
work ethic
how to make RFS adjustment
invoices-search-make adjustment-calculate- charge-save
adaptive hand control process
booked online, needs to be driven only by drivers,
benefits providers (6)
eye-eye med
health - united
dental - delta
401k - fidelity
life - met life
prescriptions - express script
"yes" mentality
yes to every deal, focus on what I can do vs what i can't
favorite founding value and WHY
:)
why should you spend money on cust sat?
making sure we are taking care of customers
difference between detectable and un-detectable fraud
detectable- something we can catch using underwriting. un-detectable passes fraud fighter and overall qual process
employee assistance program
helps with moving, child care, mental health, access to lawyers, etc
SQI absolutes
people
product
process
what does CEC mean and what do they do
compliance and ethics committee, addresses and conducts trainings on ethical concerns