Step 2
How early should you arrive to an adj appt?
30 minutes early
When a HO says their claim got denied, what's the first thing needed before we proceed?
Denial Reasoning and/or denial letter/scope
What is non-recoverable depreciation?
Portion of insurance proceeds a HO will not receive due to policy
What are the two lines we typically present?
NS and HDZ
What is needed when going to a contract appointment?
pre filled contract papers, yard sign, receipt book, shingle samples, scope of work
How often should adj complete column be called for updates?
Every three days
If the denial reasoning was due to insurance not being able to find a storm report to support the damages and DOL we provided, what do we do next?
Provide evidence/proof of the DOL we provided. (storm report)
Can an ACV scope have recoverable depreciation?
YES
What impact score does HDZ have?
3
What type of underlayment do we use?
Synthetic Underlayment
When an adj appointment is completed, what are the next admin steps?
Move job to adj complete status and update notes on how adj appt went and update HO
If denial reasoning was due to the DOL falling outside of the HO's policy timeline, what do we do next?
Confirm they have the DOL we provided, see if we can change the DOL, get HO's prev. insurance info
How can you tell if a scope of work is RPS
have to look at payment page
What are the two main designer lines we provide?
Grand Sequoia and Camelot II
HO asks why we install ridge vents and won't just replace the box vents
Ridge vents provide more surface area for heat to exit the attic than box vents
You got your adj appt scheduled and you were given a 2 hour time frame. What type of inspector is coming out?
3rd party
If denial reasoning was due to insurance stating damages were wear and tear/due to old age, what type of documentation is needed and why?
Test Squares, to prove the presence of storm damage
What are the 2 indicators of ACV scope?
Brackets and quite literally says non recoverable depreciation on payment page
What impact score does UHDZ have?
4
How many installation guidelines are there?
17
What should you do if a 3rd party is coming out to do the inspection?
Reach out to HO to see if they were given a time the day before, or reach out to the 3rd partys main line the day before/morning of
When would getting an ITEL work best?
Insurance pays for shingle repairs
What's the difference between an ACV scope, ACV on the payment page and ACV on the line item page?
ACV SCOPE: there will be non recoverable deprecitaion
ACV PAYMENT PAGE: first payment + deductible
ACV LINE ITEM: amount released in first payment
What warranty does NS have?
What warranty does HDZ and UHDZ have?
What warranty does Grand Sequoia and Camelot II have?
25 year, non-transferrable
50 year, transferrable
50 year, transferrable
What is supplementing?
If there is an incorrect measurements or missing line items, we let your insurance know and they either agree or disagree. There is the chance of an additional check being sent out
Regardless work will be performed how it needs to be