MRA Day 3

Payment

100

What is the turnaround for medical records when a provider asks for payment?

24 hours upon receiving payment

200

How long does it take for us to process the invoice?

3 weeks approximately

300

What is our fax number for invoices?

800-205-5840 (it is the same as the one we use for MRA)

400

If a provider insists on sending their own invoice what must be stated during the call?

Practitioner/site rep name and address
Names of the members from the pull list
Dollar amount per member name
Grand Total
Pay to the order of -name and address-
Site # listed on the bottom of the request
Return pull list with the invoice
And provider our fax number

500

What are the action and next action when a provider request payment? Must be 2 different notes with two different actions.

Invoice: Action; Invoice requested
Next action: Call
Request: Action: Call
Next action: Prov Rec Committed

Contracted Copy services

100

What are the contracted copy services?

AdvanteMed, Sharecare, or (Ciox)=Datavant

200

Who do we email if we encounter a site that uses a contracted copy service?

Vanessa DeRango at [e-mail]

300

What should be your action and next action when you get a site with a contracted copy service?

Action: Call
Next Action: Research

400

For Corp HIH who do we sent an email if a site uses any of the non-contracted copy services that fall under this category?

Vanessa DeRango

500

Mention 3 of the Non Contracted copy services that fall under CORP HIH

Diversified, HealthMark, Medicopy, MRO, RCE, Record Connect, ScanStat, Scanning Sherpas, ShareCare, Verisma, VitalChart, VRC.

Refresher

100

What must be left on a voicemail

Reason for call, Call back number and Site Id

200

Where can we locate the DNC list?

Under Go/Raks

300

Where can we locate our action notes on cotiviti?

under site actions tab

400

What is our call back number?

866-836-6658

500

After login into Cotiviti where will we be able to locate our assigned sites?

Phone team/Your name

Vendor Invoice

100

On Vendor Invoice what does "R" stands for?

Duplicate

200

What does "P" stands for on the Vendor Invoice Processing website

Stands for Paid

300

What information needs to be filled on the search box for the invoice processing site in order for us to locate or get a status of the invoice?

Site id

400

Is Vendor Invoice Processing site the only site where we can locate a check number? True or False

False (we can also locate the check number on cotiviti)

500

Do we ever offer payment to providers?

No, Never