What is the turnaround for medical records when a provider asks for payment?
24 hours upon receiving payment
What are the contracted copy services?
AdvanteMed, Sharecare, or (Ciox)=Datavant
What must be left on a voicemail
Reason for call, Call back number and Site Id
On Vendor Invoice what does "R" stands for?
Duplicate
How long does it take for us to process the invoice?
3 weeks approximately
Who do we email if we encounter a site that uses a contracted copy service?
Vanessa DeRango at vderango@humana.com
Where can we locate the DNC list?
Under Go/Raks
What does "P" stands for on the Vendor Invoice Processing website
What is our fax number for invoices?
800-205-5840 (it is the same as the one we use for MRA)
What should be your action and next action when you get a site with a contracted copy service?
Action: Call
Next Action: Research
Where can we locate our action notes on cotiviti?
under site actions tab
What information needs to be filled on the search box for the invoice processing site in order for us to locate or get a status of the invoice?
Site id
If a provider insists on sending their own invoice what must be stated during the call?
Practitioner/site rep name and address
Names of the members from the pull list
Dollar amount per member name
Grand Total
Pay to the order of -name and address-
Site # listed on the bottom of the request
Return pull list with the invoice
And provider our fax number
For Corp HIH who do we sent an email if a site uses any of the non-contracted copy services that fall under this category?
Vanessa DeRango
What is our call back number?
866-836-6658
False (we can also locate the check number on cotiviti)
What are the action and next action when a provider request payment? Must be 2 different notes with two different actions.
Invoice: Action; Invoice requested
Next action: Call
Request: Action: Call
Next action: Prov Rec Committed
Mention 3 of the Non Contracted copy services that fall under CORP HIH
Diversified, HealthMark, Medicopy, MRO, RCE, Record Connect, ScanStat, Scanning Sherpas, ShareCare, Verisma, VitalChart, VRC.
After login into Cotiviti where will we be able to locate our assigned sites?
Phone team/Your name
Do we ever offer payment to providers?
No, Never