Maslow's Hierarchy of Needs
Lindsey backs away from Jerome with hands up protecting herself. Which need is this reflecting?
What is safety and security?
Karen is pacing back and forth in the Visitor's Lobby and is looking at Visitor's Lobby staff with agitation. Where is she on the crisis cycle? What co-regulation technique could we use to help Karen de-escalate?
What is Lower Escalation? What is Offering Options from Karen's Baseline?
Your response to a situation.
What is act?
In this ________ and with these people, I feel ________.
What is place and safe?
What is 3 and 2?
Jeff and Jay discuss a problem they have with each other and resolve it in a way that works for both of them. What need is this reflecting?
What is healthy relationships?
If Shantele is looking angry and holding a chair over her head in the crowded Joy House Lobby, where is she on the crisis cycle? What co-regulation technique could we use to help Shantele de-escalate?
What is the Higher Escalation? What is Cueing Safer Behavior?
Using your senses to be aware of what is happening around you.
What is recognize?
__________ your feelings and _________ your behavior.
What is affirm and choose?
How do we check our perceptions with others?
What is consider the perception of others, describe what we feel, hear, and see non-judgmentally, or understand that our perceptions may be unique to us?
Tom was recognized as the employee of the month for his hard work. What need is this reflecting?
What is achievement?
You noticed that Clyde's face just went from peaceful to annoyed as Steve walked by. What is Clyde's place in the crisis cycle? What co-regulation technique could we use to help Clyde de-escalate?
What is Stimulus/Trigger? What is Active Listening, Affirm Feelings, or Remove Stimulus?
Analyzing what is happening to the people and environment around you.
What is assess?
The formula for an "I" statement.
What is When...I feel...because?
You have built a relationship with Greg, a Safe Harbor guest. You say hi to Greg on your way out to your car. Normally, you have a good conversation. Today, you greeted Greg like normal. Instead of responding normally, Greg overreacts and begins yelling. What probably occurred?
What is a setting event?
Denise asks for a bag lunch after completing the Joy House intake process. Denise hasn't had a meal in two (2) days. What need is this reflecting?
What is basic human needs?
Gloria and Stephanie had a verbal altercation earlier and both are exhausted. What is their place in the crisis cycle? What co-regulation technique could we use to help Gloria and Stephanie de-escalate?
What is Post-Crisis Drain? What is Active Listening?
Looking back at the outcome to evaluate what worked or may need to be adjusted.
What is review results?
Define culture and norms.
What is a culture is the values, beliefs, and customs shared within a group and norms are behavioral expectations within a cultural group?
What does S.O.D.A.S. stand for and what is the proper order when S.O.D.A.S. is applied?
What S (Situation), O (Options), A (Advantages), D (Disadvantages), and S (Solution)?
If a person has unmet basic human needs, what are they likely to do?
What is use behavior that some may consider as manipulative to get their needs met or increase the intensity, frequency, and/or duration of a behavior to get their needs met?
If Craig is playing basketball in the gym, what is his place in the crisis cycle? What co-regulation technique could we use with Craig?
What is Baseline? What is engage (play basketball with Craig) and build a relationship with Craig?
Determining how to respond to what is happening.
What is decide?
How can you be a good listener?
What is relaxing yourself, observing the person's verbal and nonverbal cues, and listening to understand the person?
Name two (2) self-regulation techniques.
What is affirm feelings, regulated breathing, body scan, or sensory grounding?