Maslow's Hierarchy of Needs
The Crisis Cycle
R.A.D.A.R.
Communication
A Little Bit of Everything
100

Lindsey backs away from Jerome with hands up protecting herself. Which need is this reflecting?

What is safety and security?

100

Karen is pacing back and forth in the Visitor's Lobby and is looking at Visitor's Lobby staff with agitation. Where is she on the crisis cycle? What co-regulation technique could we use to help Karen de-escalate?

What is Lower Escalation? What is Offering Options from Karen's Baseline? 

100

Your response to a situation.

What is act?

100

In this ________ and with these people, I feel ________. 

What is place and safe?

100
The Mandt Debrief Model has ______ parts. The MRM Debriefing Process has ________ parts. 

What is 3 and 2? 

200

Jeff and Jay discuss a problem they have with each other and resolve it in a way that works for both of them. What need is this reflecting?

What is healthy relationships?

200

If Shantele is looking angry and holding a chair over her head in the crowded Joy House Lobby, where is she on the crisis cycle? What co-regulation technique could we use to help Shantele de-escalate?

What is the Higher Escalation? What is Cueing Safer Behavior?

200

Using your senses to be aware of what is happening around you.

What is recognize?

200

__________ your feelings and _________ your behavior. 

What is affirm and choose?

200

How do we check our perceptions with others? 

What is consider the perception of others, describe what we feel, hear, and see non-judgmentally, or understand that our perceptions may be unique to us?

300

Tom was recognized as the employee of the month for his hard work. What need is this reflecting?

What is achievement?

300

You noticed that Clyde's face just went from peaceful to annoyed as Steve walked by. What is Clyde's place in the crisis cycle? What co-regulation technique could we use to help Clyde de-escalate? 

What is Stimulus/Trigger? What is Active Listening, Affirm Feelings, or Remove Stimulus?

300

Analyzing what is happening to the people and environment around you. 

What is assess?

300

The formula for an "I" statement. 

What is When...I feel...because?

300

You have built a relationship with Greg, a Safe Harbor guest. You say hi to Greg on your way out to your car. Normally, you have a good conversation. Today, you greeted Greg like normal. Instead of responding normally, Greg overreacts and begins yelling. What probably occurred?

What is a setting event?

400

Denise asks for a bag lunch after completing the Joy House intake process. Denise hasn't had a meal in two (2) days. What need is this reflecting?

What is basic human needs? 

400

Gloria and Stephanie had a verbal altercation earlier and both are exhausted. What is their place in the crisis cycle? What co-regulation technique could we use to help Gloria and Stephanie de-escalate?

What is Post-Crisis Drain? What is Active Listening?

400

Looking back at the outcome to evaluate what worked or may need to be adjusted.

What is review results?

400

Define culture and norms.

What is a culture is the values, beliefs, and customs shared within a group and norms are behavioral expectations within a cultural group?

400

What does S.O.D.A.S. stand for and what is the proper order when S.O.D.A.S. is applied?

What S (Situation), O (Options), A (Advantages), D (Disadvantages), and S (Solution)?

500

If a person has unmet basic human needs, what are they likely to do? 

What is use behavior that some may consider as manipulative to get their needs met or increase the intensity, frequency, and/or duration of a behavior to get their needs met?

500

If Craig is playing basketball in the gym, what is his place in the crisis cycle? What co-regulation technique could we use with Craig?

What is Baseline? What is engage (play basketball with Craig) and build a relationship with Craig?

500

Determining how to respond to what is happening.

What is decide?

500

How can you be a good listener? 

What is relaxing yourself, observing the person's verbal and nonverbal cues, and listening to understand the person? 

500

Name two (2) self-regulation techniques.  

What is affirm feelings, regulated breathing, body scan, or sensory grounding? 

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