Planning Your Day
These calls help you plan what assignments you will accomplish that day.
What are Pre-calls
A 2022 vehicle with 12,497 miles uses this estimate profile.
What is All Part Types
This task is used to manage your repair and includes the Shop Name and Advisor information.
What is the Contact Shop - Confirm ECD task (aka ECD-1 task)
This is the correct zip code to use for an insured's total loss evaluation.
What is the garaging zip code
These groups are available to explore, share, and celebrate cultural similarities and differences.
What are ERGs
This IWV shows you claims that have dropped off for repair after an estimate has been completed.
What is Open RA IWV
Estimate photos support an MRR's repair/replace decisions and should be taken - in order - after this is completed.
what is damage estimate
This customer contact should be a phone call, a text or email follow up is allowed, but not sufficient on its own.
What is the Initial call
When the ACV of a vehicle changes, this item must be updated in the TL breakeven.
What are taxes and salvage.
What is the LGBT+ ERG
Planning your RPM is part of planning your day. You should complete your RPM calls at this time of the day.
Paying what we owe includes writing for cost effective replacement parts. MRRs search for these parts in this system.
What is APU (Alternative Parts Suppliers)
When managing rental, the MRR updates these two things in ARMS, at a minimum.
What is Managed by MRR and Last Day Rental
Pictures of each of these items are required for all total loss evaluations, even when there is a build sheet or window sticker available.
What are packages and options, and any conditioning that increase or decrease a vehicle's value.
Progressive was ranked in this spot by the Forbes’ America’s Best Employers for Diversity award in 2022.
What is #1
Your board has a field inspection, new look at shop, first look total loss inspection, and an escalated , multiple rescheduled assignment at shop. This assignment should be first priority.
What is the escalated assignment
What is the year and mileage of the part (same year or newer, same mileage or less)
These three fields in the Repair Assignment Tab are updated by the MRR when assigning a repair in PDS.
What is: Shop, ECD, Managed by MRR.
It is this reps responsibility to make the settlement, set up the IAA referral and move the vehicle to IAA when it totals at a body shop.
Who is the MRR that completed the TL
This ERG is dedicated to partnering with our employees and business leadership to attract, grow and retain our emerging talent to improve business outcomes and become a top employer for young professionals.
What is YPNet (Young Professionals Network)
The reschedule process when you cannot make it to an inspection for a vehicle that is available requires these three things to be rescheduled correctly.
What are: reschedule template, reschedule incomplete carry over, and escalate urgency on assignment
When Pre/Post scans are completed at the shop via sublet, they are paid at these rates.
What is paid from sublet invoice without mark up plus .5 mechanical labor (can be negotiated)
When vehicle repairs are complete and delivered from the shop, these repair status updates are entered by the MRR in PDS Repair tab.
What is Ready for Delivery and Delivered Repair Complete.
These items are the "big three" that impact conditioning.
What are Body, Seats and Engine.
What are monocultural, minimization, and intercultrual