Listening Microskills
Focus on the content of what a speaker is saying to you, including thoughts, ideas, beliefs, facts
Reflection of Content
5 Letters forming a word that describes the counselor being totally present to the person with whom you are speaking
SOLER (Squarely, open, lean, eye contact, relax)
affirms the experience of a client based upon their perception and interpretation of events
Validation
Building rapport in the counseling relationship and clarification of informed consent, confidentiality and the goal or goals of the session.
Opening a Session
When a counselor admits that his or her experiences in life are different from those of the client
Cultural competency
When we interpret what someone may mean by what they have just said
Reflection of Meaning
A warm and inviting sound that communicates warmth and safety to the listener
Tone of Voice
Bringing the client to back to the point of the conversation when they get off track
Redirecting (or interruption)
Issues related to the goals are explored so that clients more clearly understand their role and choices open to them.
The middle stage of counseling
The practice or quality of including or involving people from a range of different social and ethnic backgrounds and of different genders, sexual orientations, etc
Diversity
a statement of the counselor’s hypothesis of the unspoken emotional content underlying a client’s experience
Reflection of Feeling
This expression conveys messages to clients whether or not the counselor is speaking
Facial Expression
asks for specific examples, exact time frames, and precise descriptions and often includes who, what, and when questions
Clarification
Information and insights of the sessions are reviewed, committed to memory, and action plans to wrap-up are discussed.
Ending therapy or Termination
Noticing one's own identity as compared to the client's
Self-Awareness
These start with how and what, and why
Open Questions
the brief ways that we let a person with whom we are talking know that we are listening to them
Verbal and nonverbal encouragers
Brings inconsistencies to the attention of the client. People often unwittingly send opposing messages between what they do, what they want, what they say, and how they say it
Confrontation of Contradictions
The first stage of counseling referring to the semse of connection, safety, and trust building
Building Rapport
A way that makes clients feel left out because of personal, social, and cultural experiences
Exclusion
reflect content that has been presented over a whole session or over several sessions.
Summarization
The spatial distance between client and counselor, is comfortable and safe
Proxemics
Allows thought-filled moments during which neither the counselor nor the client are speaking aloud
Silence
A shared agreement identifying and clarifying expectations from the counselor and the client.
A shared understanding of the specific steps towards personal change that the client is willing to address in that counseling session
Contracting
Where does this quote come from:
"honoring diversity and embracing a multicultural approach in support of the worth, dignity, potential, and uniqueness of people within their social and cultural contexts;"
ACA Code of Ethics Preamble